Service & Systems Administrator

We are seeking a proactive and highly organised Senior Sport Systems & Administration Officer to play a key role in supporting the effective operation of our sport and leisure services. As a senior member of the team, you will provide leadership, technical expertise, and administrative support to ensure our systems, processes, and customer experience operate to the highest standards.

Key Responsibilities

Team Support & Leadership

• Act as a senior member of the team, supporting objectives, timelines, and the development and training of team staff.
• Provide advice and support to colleagues, faculties, services, and customers
• Build and maintain effective working relationships across faculties and services

Systems Administration & Technical Support

• Oversee the installation, testing, and ongoing development of leisure management software
• Provide first line support and troubleshooting expertise for leisure management system issues and user queries.
• Manage and oversee customer data and access within sport systems, ensuring compliance with data protection legislation
• Create training guides, documentation, and procedures for staff

Financial & Administrative Support

• Provide financial administrative support
• Analyse, manipulate, and interpret financial and operational data to produce detailed reports.
• Oversee the administration of consultancy recruitment for sports coaches and instructors, supporting induction and training processes.

Process Improvement & Compliance

• Lead small scale process improvement projects
• Promote and uphold the University’s equal opportunities policy.
• Apply the University’s sustainability principles and values in daily work, supporting the goals set out in Strategy 2030.
• Undertake any other reasonable duties within the scope of the role as allocated by the line manager.

What You’ll Bring

• Degree or equivalent experience, plus evidence of ongoing professional development.
• Experience with leisure software systems and strong IT skills (including Excel).
• Confident handling complex data, producing reports, and managing small projects.
• Experience delivering training on systems, policies, or procedures.
• A collaborative mindset, strong communication skills, and a commitment to excellent service.

Where is this role based?

This post is based at our lively Frenchay campus

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 36,000 students and 4,200 staff from right across the globe.

In addition to progressive pay rates, we offer a wide range of employee benefits as well as opportunities for training and personal development.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community.

We are proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like an informal discussion about this opportunity, please contact Helen Wickham on 0117 3282949 or email: helen3.wickham@use.ac.uk

This is a fulltime, permanent post, working 37 hours per week.

This post is not available on a job share basis as the position is not suitable for the business and requires continuity.

This role is campus based for all of your time.

This post requires enhanced DBS clearance.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route.

Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.

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