Service Administrator

Department/Location: Department of Veterinary Medicine, West Cambridge Site

We have an exciting opportunity for a personable and effective Service Administrator, with strong organisational and multitasking skills, to work in the Client Services function of the Queen's Veterinary School Hospital (QVSH). This is a full-time position that will take part in an early and late rota (hospital reception opening hours are currently Monday to Friday 8.00am - 7:00pm). 

The Service Administrator is an integral part of the Small Animal Hospital and will support our Service Teams (Soft Tissue, Orthopaedics, Neurology, Oncology, Medicine, Cardiology, Dermatology, Physiotherapy and Ophthalmology). 

The Service Administrators support the delivery of specialist services across the hospital, underpinned by the front of house team. As part of the wider Client Service Team they will work alongside the Client Service Administrators to support the Small Animal Hospital Team, in support of its mission to deliver excellence in client service and clinical veterinary student teaching. Service Administrators will act as liaison between the front of house service and the services within the hospital to provide an enhanced service for both clients and vets. Ensuring that clients are billed accurately and promptly and that all communication and liaison with external parties is carried out efficiently and effectively.  

The Service Administrator will aim to provide a first-class customer service in what can often be a very challenging environment. The role will involve supporting clients during difficult conversations including diagnosis of patients, treatment (or non-treatment) and subsequent payment of accounts. 

Previous experience in a busy administrative role is essential. The ideal candidate should possess exceptional communication skills, experience with Microsoft Office programs, and the capacity to establish professional and effective working relationships with the broader team. The position requires exceptional organisational abilities, flexibility, and attention to detail.  

In return, we offer an encouraging and supportive environment alongside a wide range of benefits, including: 

•  Generous paid annual leave
•  Defined benefit pension scheme
•  Enhanced family friendly policies
•  Access to training opportunities via a dedicated Personal and Professional Development team
•  Wellness programme including Occupational Health team and Staff counselling
•  Staff discount scheme including shopping vouchers
•  Cycle to work scheme
•  Travel to work loans
•  Eye care voucher scheme
•  Discounted gym membership

Further particulars for the role and information about the Department are available in the Further Particulars document enclosed with this advert. If you are viewing this advert on an external site, please visit the University's job pages for access.

Informal enquiries are welcomed and any queries regarding the application process, please contact the QVSH Clinical HR Team via email: qvsh.hr@vet.cam.ac.uk.

To apply online for this vacancy and to view further information about the role, please click 'Apply' above.

Closing date for applications is Midnight on Thursday 14 May 2026

Interviews will be held on Thursday 21 May 2026

Applications will be monitored regularly, and we may contact candidates prior to the closing date. We reserve the right to close this vacancy early if we receive sufficient applications or extend it if we do not receive a sufficient number of applications. Therefore, if you are interested, please submit your application as early as possible

Once an offer of employment has been accepted, the successful candidate will be required to undergo a health assessment.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

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