Student Support Officer (Learning Support)

Join the WaterBear team and help shape the future of music education

WaterBear is a leading college of music with campuses in Brighton and Sheffield, alongside a thriving global online community. Known for innovation, creativity, and industry collaboration, we offer a fresh, flexible approach to higher education in music.

As we continue to grow—expanding towards 2,000+ students across multiple locations—this is an exciting time to join our dynamic Student Services team and play a key role in supporting student success.

About the role

We are looking for a dedicated and empathetic Student Support Officer (Learning Support) to join our Sheffield campus.

This role is central to helping students achieve their academic potential by providing tailored learning support and study skills guidance. Working closely with the Student Services Manager and academic teams, you will support inclusive learning practices and help remove barriers to student success.

You will act as a key point of contact for students requiring additional academic support, delivering both 1:1 and group sessions while contributing to a supportive and inclusive learning environment

What you’ll be doing

• Delivering 1:1 and small group learning support sessions focused on study skills, academic writing, organisation, and time management
• Identifying individual learning needs, including neurodiversity and specific learning differences
• Developing and implementing tailored support plans to support academic progress
• Supporting students with coursework, assessments, and independent learning strategies
• Monitoring student engagement and identifying those at risk of underachievement
• Collaborating with academic teams to support inclusive teaching and learning approaches
• Delivering workshops and contributing to learning support resources and materials
• Maintaining accurate records of support plans, interventions, and student progress
• Signposting students to internal services and external support where needed
• Supporting the ongoing development and enhancement of learning support provision

What we’re looking for

Essential:

• Experience delivering learning or academic support within a higher education or similar setting
• Strong understanding of study skills, academic development, and barriers to learning
• Experience supporting diverse learners, including those with additional learning needs
• Excellent communication and interpersonal skills
• Strong organisation and ability to manage caseloads effectively
• Ability to work both independently and collaboratively
• A supportive, approachable, and student-focused attitude

Desirable:

• Experience supporting neurodiverse learners or implementing reasonable adjustments
• Knowledge of inclusive teaching practices or Universal Design for Learning
• Experience in higher education or creative education environments
• Interest in music or the creative industries

Why join WaterBear?

• Be part of an innovative, fast-growing music college
• Work with passionate students and industry-connected professionals
• Enjoy a supportive culture focused on wellbeing and work-life balance
• Access ongoing professional development, coaching, and training
• Help shape the future of higher education in music

Ready to apply?

If you’re passionate about supporting students and helping them succeed in their academic journey, we’d love to hear from you.

Apply now by sending a cover letter and CV via the 'Apply' button above (e:jobs@waterbear.org.uk)