Campus Experience & Switchboard Team Leader

About the role

We are seeking a dynamic, results-driven individual to lead and manage Reception and Switchboard operations across student and commercial accommodation, ensuring high standards of customer service, procedural consistency, and staff performance.

The role oversees the recruitment, training, and supervision of reception staff, supports effective enquiry handling and communication, and ensures compliance with financial, data protection, and key/access procedures.

It plays a vital role in enhancing the student, guest, and visitor experience through cross-department collaboration, group and event support, and responsive service delivery.

Additionally, the you will maintain accurate operational systems, manages switchboard functions, and contributes to the success of Campus Services through teamwork and flexibility.

About you

You are flexible, detail-oriented, and committed to excellent service delivery and will be able to:

• lead day-to-day reception operations across campus hubs
• recruit, train, and manage reception staff
• manage rotas and enquiry handling systems
• oversee check-in/out processes and maintain accurate records
• manage the University Switchboard and ensure professional communication
• work collaboratively to deliver a high-quality campus experience

Further information

This is a permanent, part-time position working 21 hours per week. These hours will be worked across 3 days (with availability required on Fridays).

For an informal discussion about the role please contact Stephen Schilizz, Commercial Business & Receptions Operations Manager on sls87@bath.ac.uk , however please ensure that you submit your application through the university website.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

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