Resolution Support Officer

Full Time (37 hours per week) - Permanent - High Wycombe

We’re not trying to fit in with the higher education status quo. We’re challenging it. We’re doing things differently – because our students, our staff, and our world need us to.

So this is an exciting moment to join us. We’re boldly reimagining what a university can be: a place rooted in social mobility, a community where difference is celebrated, and an institution that empowers people to become more than they thought possible.

The Resolutions Support Officer will primarily provide administrative and casework support to the Resolutions Team to promote a positive student experience. This role will lead on administrative processes relating to the team, supporting complaints and student conduct procedures through accurate data capture, case administration, preparation of correspondence, maintenance of case records, and coordination of documentation for investigations and reviews.

What we offer:

• a generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
• Hybrid working (dependent on business needs)
• training & development support opportunities
• contributory pension scheme
• free gym membership for our on-site gym
• a range of staff discounts with major retailers.

Please click here to see our wide range of benefits available for employees.
Please click here for our behavioural based interview question bank.
Please click here to view our employee handbook.

If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.

For further information about this role please contact Kirsteen.Samuel@bnu.ac.uk

All applications are to be made in full and online.

We are committed to promoting an inclusive and diverse workplace and aim to continue building an environment where everyone thrives and can be themselves.

Please let us know if you require any adjustments or support during the recruitment process. We are happy to discuss any reasonable adjustments that would enable you to perform to the best of your abilities in your role. Please reach out to Kirsteen.Samuel@bnu.ac.uk if you have any specific needs or if you would like more information on how we can support you.

We ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.

If you choose to use AI tools when preparing your application, please ensure that it remains an authentic and accurate reflection of your skills, experience and achievements. We are interested in understanding your suitability for the role based on your own knowledge and experience.

Closing Date: 18/10/2026

Interview Date: w/c 02/11/2026

If you are invited to interview, you will be required to provide evidence of your eligibility to work in the UK and, where applicable, evidence of your current visa and immigration status. Please note that, due to the salary level of this Grade E post, this role is not eligible for visa sponsorship.

BNU is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.

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