Infrastructure Systems Engineer

About the Role
The role holder will utilise expert levels of knowledge in infrastructure, to lead in the delivery of high-quality, robust, resilient, responsive, and secure university-wide IT services. The post holder will have significant subject matter expertise around the University's core authentication, identity management, messaging and collaboration systems.

• Implement, manage and enhance a range of complex services and projects in areas such as authentication, user identity, roles and access controls, single sign-on, collaboration, mail, and Office365 related technologies, in line with strategies and technical roadmaps.
• Use technical expertise to create innovative solutions that address complex technical and business challenges.
• Work with academic, professional, and medical senior managers, and staff and students, to establish technical and service standards.
• Establish and develop monitoring of systems and services – produce and analyse reports, identify and recommend solutions to solve problems, and drive informed decision making and continuous improvement. Ensure Service Level and Performance objectives are consistently met.
• Reduce levels of technical debt and associated risk by driving migration of services away from legacy platforms onto modern, more sustainable replacements. Automation of routine/repeatable technical tasks and processes. Introduce self-service or first line capabilities where practical.

About You
The successful candidate will have substantial relevant expertise in Infrastructure Software, demonstrating development through involvement in a series of progressively more demanding work roles and be able to demonstrate successful delivery of high quality, customer focused IT service in a complex and diverse, multi-site environment, optimising use of resources (people and finance), delivering value and conforming to industry best practice and audit requirements.

About the Department
Infrastructure Software is a 3rd line operational team within Platforms and Services that is responsible for supporting the University’s core IT services. These include authentication services, Office365 technologies including mail; Teams; SharePoint and OneDrive, end user account generation, and management for approximately 5000 staff accounts, and 20000 Student user accounts.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, campus facilities and flexible working arrangements.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Valuing Diversity & Committed to Equality

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