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Student Information Officer

The University of Law

Location: Birmingham
Salary: £22,000 to £24,000 p.a.
Hours: Full Time
Contract Type: Permanent
Placed On: 8th September 2021
Closes: 22nd September 2021
Job Ref: REQ000782

Package: We offer an excellent range of competitive benefits, to include:- 30 days annual leave / Private Medical Scheme / Contributory Pension / Life Assurance / Season Ticket Loans / Cycle to Work Scheme / Eye Care Assistance / Employee Assistance Programme 35 Blank Job category/typeNon Academic

Job description

The University of Law (ULaw) is one of the world's largest law schools. With an impressive history dating back to 1876, we employ over 900 staff and have over 14,000 students studying on our undergraduate and postgraduate programmes, along with an alumni network in excess of 100,000. We were the first-ever independent institution to be granted degree awarding powers and in 2012 we gained university title. With a rich heritage and a reputation for innovation and contemporary teaching practices, we continuously focus on developing the best legal and business minds. In 2016, we opened our leading Business School, further enhancing our reputation as a full service legal, business and educational training specialist, operating from campuses throughout the UK, Berlin and Hong Kong and an Online campus.

What really sets us apart from other universities is the guiding principle that future lawyers and business leaders should learn in a realistic, professional and contemporary context, with plenty of practical interactive engagement. That's why we keep our contact hours high and our teaching groups small.

This is an exciting permanent opportunity within the business professionals’ team at our Birmingham University of Law Campus.

Reporting to the Student information Manager you will be responsible for:

  • Working as part of the Student Services team providing first class administrative and customers service support to students and staff across the University
  • Dealing with front desk, phone and email enquiries from clients, visitors and staff ensuring accurate and professional responses at all times in keeping with the corporate image of The University always ensuring excellent customer service.
  • Promoting and sustaining a constructive, supportive, and friendly working relationship with all clients, visitors, and staff
  • Providing administration support for student Induction & Enrolment, receiving and recording eligibility documents
  • Understanding Administration policies and procedures of the University and administer the policies in order to advise staff and students accordingly
  • To administer the student life cycle from the start to end of their studies

For this role you will need excellent written and oral communication skills and  be  IT literate.

You will need to have Experience of;

  • Managing and implementing complex administrative processes
  • Working in a customer care environment
  • Delivering first class customer service

Please note, CVs will not be considered and only application forms are accepted for this role.

For an informal discussion about the role please contact Faye Whapples on 01483 216009 or via email at  Faye.Whapples@law.ac.uk.

Some posts within the University are subject to a DBS check - you will be notified of this during the application process. 

As an equal opportunities employer, we welcome applications from all suitably qualified persons. However, as Black, Asian and Minority Ethnic (BAME) individuals are currently under-represented within the University – which does not reflect our diverse student body - we would particularly welcome applications from BAME candidates. All appointments will be made on merit.

Interviews will be held week commencing 27th September 2021.

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