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Residential Services Manager

University of Northampton

Location: Northampton
Salary: £40,927 to £50,296 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 14th September 2021
Closes: 3rd October 2021
Job Ref: UN3799
Location: Waterside Campus
Closing Date: 03-10-2021
Ref No: UN3799

About the Job

Interview date: 13 October 2021

We are seeking a proactive, highly motivated and knowledgeable Residential Services Manager to join our award winning Estates & Campus Services department, supporting the Director of Estates & Campus Services with delivery of the University's Estates Strategy and departmental objectives.

The post holder will have operational responsibility for Residential Services, including Accommodation Services and Residential Life, and will provide management and leadership for this diverse team, delivering an exemplary service and residential experience for our students whilst maximising the commercial return from student accommodation.

The post is full time, 37 hours per week with opportunity to work in a blended working model, mixing on and off-site working if desired. Excellent training and development opportunities are also available alongside a number of additional employee benefits.

About you 

You will be experienced in property or student accommodation lettings and have an established track record of leading an excellent residential/accommodation service whilst also delivering a successful accommodation strategy that maximises revenue generation. You must have the ability to motivate and lead a diverse, high performing team, on behalf of a complex organisation and the post holder must also posses exemplary communication and motivation skills with a desire to deliver a first class student experience. 



  • A relevant professional background in the property letting industry, with qualifications and /or professional membership in a relevant subject.


  • IOSH Managing Safely or equivalent qualification.
  • Demonstrate continual professional development within a relevant field.


Our award winning Estates & Campus Services department provides leading services to support the University strategy through the provision, management, maintenance and development of a first class estate, enhancing the student experience and creating an environment that builds and develops our internal and external communities.

The department includes divisions relating to Projects & Capital Development, Maintenance Services, Facilities Services, Security & Community Safety, Catering, Commercial & Events, Safety & Business Continuity, Residential Services and Environment & Sustainability.

About Us 

This is an exciting time to join our University following our relocation in September 2018 to a new purpose-built, town-centre campus designed to adapt to 21st century teaching. We are looking to recruit individuals who share our passion for innovation, creativity and social impact and who will play a key role as we realise our ambition of transforming lives for the better and inspiring positive change.

The University of Northampton is one of only two Ashoka U Changemaker Campuses in the UK, and in 2017 was awarded the Social Enterprise Gold Mark, an independent guarantee that we have proven to our employees, students and stakeholders that we are committed to continuous improvement across our business in order to consistently deliver a positive impact on people and planet.

Right to Work 

All candidates will be asked to provide proof of eligibility to work in the UK at interview.


We are proud of our diverse student population and applications from Black Asian Minority Ethnic student grow year on year. Equality and the promotion of inclusion are a key value that we are proud to promote. To embed this across the University, to achieve diversity amongst its staff and to improve staff representation, we would like to encourage applications from women, people living with disabilities, and those from the LGBT+ and Black, Asian and Minority Ethnic communities.

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