Location: Campus and at Housing Accommodation (London, Zone 1)
Term: 6 December 2021 to 30 April 2022
There is potential for an extension or permanency.
Generous benefits package including 25 days (per 12 months) holiday allowance (excl. Bank holidays), group life assurance, group income protection, pension schemes and private healthcare (optional)
Housing benefits: studio room with own private kitchenette, workspace and en-suite bathroom. Residential staff enjoy free access to all the amenities on site including gym access, a private 32nd floor bar, cinema room, karaoke space and more.
Reports to: Residence Life Manager / Pathway Programme Supervisor
The New College of the Humanities (NCH) is hiring for three Pathway Programme Coordinators (PPC) based in London, England for the Spring 2022 semester. Pathway Programme Coordinators support the physical, emotional, social, and academic needs of first year and study abroad students who are on a programme approved by Northeastern University, Boston, Massachusetts, USA.
In addition to supporting students and colleagues at NCH, PPCs focus on creating positive and valuable experiential learning for students in their academic coursework, the city of London, and the Chapter Spitalfields student residence. PPCs will work collaboratively and are supervised by the Residence Life Manager (RLM). PPCs enthusiastically embody the mission and values of Northeastern University, NU pathway programmes, and NCH while working and living in close proximity to study abroad students.
For this period, staff will reside in Chapter Spitalfields. The studio rooms offer access to a premium residential experience. With elevated views over central London, the rooms have their own private kitchenette, workspace and en-suite bathrooms, offering a homely space to relax and work from. All residential staff enjoy free access to all the amenities on site including gym access, a private 32nd floor bar, cinema room, karaoke space and more.
The team of PPCs will assist with managing several cohorts of students who are studying at NCH one or more semesters:
- NU Bound Student Cohort (September 2021 to April 2022): NU Bound is an academically rigorous one-year Northeastern-sponsored program for select students which provides a pathway to transfer to Northeastern University in a student’s second year of university study.
- Global Engagement Programme Student Cohort (September 2021 to April 2022): This invitation-only year-round programme is offered to select high-talent students who have been accepted to Northeastern. Students in this programme study business or business and economics or political science.
- Global Quest Student Cohort (January 2022 to April 2022): Global Quest is a first-year programme where students spend their Fall semester in Boston and Spring semester in London. Students are recruited from the pool of all admitted students.
- Semester In London Student Cohort (January 2022 to April 2022): This cohort of students represents a more traditional study-abroad model for high performing students at Northeastern.
This on-site position also requires virtual attendance during a mandatory training period beginning December 2021. This is an in-person position that requires site staff to live in the student accommodation, Chapter Spitalfields, with students from December 2021 – April 2022.
PPCs are responsible for supporting many facets of the Northeastern student experience at the New College of the Humanities.
Duties and responsibilities
- Coordinate evening and weekend student programmes and excursions
- Encourage student academic success, respond to student concerns and connect students to on-site academic, medical and mental health resources
- Monitor student behavioural policies and protocols, upholding a high standard of student conduct
- Maintain the safety and wellbeing of the participants by serving in a 24/7 on-call rotation and conducting regular monitoring of student residences
PPCs will work collaboratively to ensure students’ safety and well-being and contribute to the development and overall success of the program.
These highly demanding positions require a significant amount of patience, flexibility, assertiveness, diplomacy, self-initiative and an ability to excel under challenging conditions while efficiently accomplishing tasks in a fast-paced environment.
Training and education
- Master’s degree or equivalent professional or vocational experience required in relevant field such as Higher Education, International Education or Student Development.
- Demonstrated flexibility and experience with crisis management
- Proven ability to work well as a member of a close-knit team
- Demonstrated student service experience or higher education experience in a residence life or student affairs capacity, which includes experience living with or working with high school or undergraduate students (in residence life, student affairs, camp counsellor, or related role)
- Experience living, working or studying abroad with the ability to demonstrate intercultural sensitivity and global awareness
- Experience managing events for large groups with enthusiasm and attention to detail
Skills and knowledge
- Excellent written and verbal communication skills
- Strong knowledge of the city of London
- Knowledge or experience of Northeastern University and the New College of the Humanities
Northeastern Pathway Programme Coordinator Responsibilities
Educational Session Participation
Prior to the start of the Spring term, the Pathway Programme Coordinator is required to:
- Attend educational sessions to learn about Northeastern University, pathway programmes, and NCH virtually.
- Assist with pre-departure preparations and planning activities in conjunction with Northeastern University Global Experience Office (GEO) Programme Management staff.
Percent of Time: 5%
- Coordinate residential life components of pathway programmes, including serving as a liaison with the student accommodation staff as they relate to residence life and student programming.
- Consult and collaborate with NCH Global Experience Team, as well as NU GEO Programme Management staff to address programme incidents, issues, and concerns.
- Provide regular programme updates to the NU Pathways Programme Manager, NCH Academic Director of Student Mobility programmes, and NU GEO Programme Management staff through regular meetings and written reports.
- Work collaboratively with other pathway coordinators to ensure a high level of service and support in all programme areas (residential life, student services, programming, academics, service learning, etc.) per agreements with Northeastern University.
- Assist in the support of students in their transition to life in the United Kingdom and subsequent travel to the United States, in collaboration with NCH staff and NU GEO Programme Management.
- Assist with the chaperoning of excursions in the greater London area and beyond as needed.
- Ensure and track quality and diversity of academic and social programs.
Percent of time: 35%
Student Community Development, Safety and Emergency Response
- Liaise in conjunction with the NU GEO Programme Management staff, NCH Global Experience Team, and, in particular the NU Pathways Programme Manager on all aspects of the student conduct policy.
- Serve as a student conduct hearing officer for student conduct cases.
- Work to create an atmosphere in which staff and students are critically engaged to make positive contributions and uphold community standards.
- Act as the point of contact for student and staff safety and security during crises and be an on-call emergency contact during the duration of the programme.
- Maintain the safety and well-being of the participants by serving in an on-call rotation and serving as a 24/7 primary contact for the students:
- Conduct regular monitoring of residence hall
- Complete documentation as necessary
- Act as a Resident Advisor
- Exercise excellent judgment in supervision, emergency
response, and policy interpretation and implementation.
Percent of time: 35%
- Assist the Academic Advisor with reviewing student academic performance.
- Collaborate with NCH and NU Colleagues to connect students to resources as needed and follow through with students to ensure success.
- In conjunction with the NU GEO Programme Management staff and NCH Global Experience Team, assist in administration of surveys and focus groups throughout the semester to evaluate pastoral support and student academic performance.
Percent of time: 15%
Administrative and Financial
- Liaise with NCH colleagues to manage a budget for programming and events.
- Ensure all financial matters align with NCH’s expectations and are in compliance with NCH’s fiscal policies.
- Attend required meetings as scheduled by NCH and NU GEO Programme Management staff.
- Participate in a final debrief session before the conclusion of the programme with NU GEO Programme Management staff.
- Perform other duties as necessary.
Percent of time: 10%
Applications should be made via this link by 20.00, 21 November 2021. Please reference your application “PPC1021”. Participation in the equal opportunities section is encouraged, but voluntary.
Applications must include a covering letter of no more than one page and a full curriculum vitae.
Applications will be reviewed on receipt, and it is likely that an appointment will be made prior to the closing date of this job advert. Applicants are therefore encouraged to submit applications at the earliest opportunity.
Applications are welcome from all sections of the community and will be judged on merit alone. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. We are not able to provide Tier 2 Sponsorship for this role.