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Student Support Coordinator

University of Reading - Student Support Services & Operations

Location: Reading
Salary: £25,217 to £30,048 per annum
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 12th October 2021
Closes: 24th October 2021
Job Ref: SRF37268

We are looking for a talented individual for our Student Support Coordinator role. This role is an exciting opportunity to help us shape, develop and implement operational student support provision. You will be responsible for the day-to-day advice and support service to students at the front of house in our Support Centres. It is intended that this position will be based within our JJ Thomson Support Centre. This role is fixed-term to cover staff secondment until the end of July 2023. 

Role Purpose

You will deliver a comprehensive support and advice service to UG and PGT students as well as work with School Directors of Academic Tutoring / Academic Tutors. You will be the first port of call for all student enquiries/ advice, irrespective of whether they are programme related, general or require signposting to/ working with central/ academic support. You will provide advice and support face to face and through a range of media, like telephone, email, Student Portal, RISIS, etc. You will also contribute and participate in student facing school activities like induction and enrolment.

About You

We are looking for a highly competent member of staff, who enjoys working directly with students or staff on student related issues and has excellent customer service skills.

You are highly organised, have an empathetic and professional disposition allowing you to deal with complicated and sensitive matters.

You have excellent communication skills and the ability to write and produce accurate and easy to digest content for consumption by students using student portal and other platforms.

You have a strong focus on attention to detail and high quality output.

Please ensure you write a full and informative cover statement within the additional information section. Give evidence of your experiences relating to the job description and personal specification and give details of why you are interested in this role.

Do not email your CV, please complete the application form online.

Informal contact details

Contact role: Student Advice and Support Manager
Contact name: Tom Head
Contact phone: 0118 378 4978
Contact email:

Alternative informal contact details

Contact role: Head of Support Centre
Contact name: Beth Blewitt
Contact phone: 0118 378 8286
Contact email:

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. By reference to the applicable SOC code for this role, sponsorship may be possible under the Skilled Worker Route. Applicants should ensure that they are able to meet the points requirement under the PBS.  There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

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