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Student Information Team Adviser

University of Essex - Academic Section

Location: Colchester
Salary: £20,092 to £22,847 per annum (pro-rata for part-time)
Hours: Full Time, Part Time
Contract Type: Permanent
Placed On: 15th November 2021
Closes: 29th November 2021
Job Ref: REQ05375

Department

The Academic Section is part of the University's Professional Services and is headed by the Academic Registrar. The Section is responsible for managing all aspects of student and academic administration in partnership with Departments, Schools and Faculties. The Section plays a central role in delivering the University's commitment to excellence in education across the institution. The Section is also the guardian of the student experience and leads, promotes and embeds the institutional commitment to putting students at the heart of everything we do.

Working in partnership with the Academic Registrar's Office, the main directorates of the Academic Section are: Academic Services and Student Life.

The Student Life directorate draws together key elements of the student experience, particularly those relating to the educational aspects of student life and student success. This includes Student Support (including wellbeing, accessibility services, residence life, student finance, chaplaincy, the Student Services Hub), Employability and Careers and Student Engagement.

Duties of the Role

You will work in the Student Services Hub in the Silberrad Student Centre, which is part of the Student Life directorate. The Student Information Team provides a frontline enquiry service dealing with initial queries from students on a wide range of subjects including:-

  • Accommodation
  • Course administration
  • Money matters and funding
  • International student enquiries
  • Health, wellbeing and disability services
  • Official documentation

You will be dealing with students in person at the Information and Support Desks as well as answering phone and email queries. You will also be working with a lot of different IT systems to find information to help answer students’ queries and to record interactions. You will need to have a flexible approach to your work, as the nature of this role involves working on different desks in a working day.

There are two posts available.  

A job share arrangement for this role can be considered. Please note that continuation of a job share arrangement is dependent on there being two people available to undertake the arrangement.

Skills and qualifications required

You will help us ensure that the Student Services Hub retains a reputation as a welcoming and friendly place for students to contact with a wide range of queries, utilising your excellent customer service and communication skills.

You will be a quick learner who is able to develop and maintain a broad base of knowledge about how things work at Essex, and someone who takes pride in providing accurate and helpful answers to students’ queries.

The Student Services Hub is a busy environment and you will be used to working with the minimum of supervision whilst remaining patient and maintaining a confident and pleasant manner. Your effective organisation and administrative skills will enable you to work  accurately and with attention to detail to ensure out students needs are met.  You will also need to work well with other members of the team and with colleagues across the University.

Please use the 'Apply' button to read further information about this role including the full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role. You will also find details of how to make your application here.

Our website http://www.essex.ac.uk contains more information about the University of Essex. If you have a disability and would like information in a different format, please telephone (01206) 876559.

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