Learning Support Lead (6 month FTC) - UCFB Etihad Campus

Learning Support Lead (6 month FTC) – UCFB Etihad Campus

Location: UCFB Etihad Campus, Manchester

Contract Type: 6 month fixed-term contract

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Do you want to be part of a truly unique approach to higher education, one that puts students at the heart of everything we do enabling them to have the best possible chance of a successful career in the football and sports industry?

About Us 

University Campus of Football Business (UCFB) is a world first in sports education.  Delivering university degrees in the football and sports industry, our inspirational campuses in London and Manchester have the iconic Wembley Stadium and the Etihad Stadium at their heart. Proudly the fastest-growing higher education institution in the UK since launching in 2011, we continue to lead the field in producing the next generation of graduates to work in the global football and sports sector.

UCFB also counts a number of elite organisations among its partners, including The Football Association, Kick It Out, the League Managers Association, the National League and the Rugby Football League.

This role will be based at our UCFB Etihad Campus in our state-of-the-art campus devoted to the football business and related industries. Based in and around the Etihad Stadium, the campus is in the heart of one of Europe’s most progressive football facilities.

The Opportunity

The post holder will utilise their knowledge and expertise to:

• Coordinate and actively contribute to the delivery of  the day to day Learning Support services (at a designated campus) in line with Student Support Departmental agreed Service Level Agreements (SLAs)
• Working in partnership with role counterparts at other campus(es) to ensure that the Learning Support Services available to students is comparable across all campus(es )
• Contribute to the first line of enquiry service provision of the Student Support Department
• Deputise for the Student Support Manager, as appropriate

About You

The successful candidate will have a First degree (honours) or equivalent experience in a relevant field and knowledge and experience of the day-to-day delivery of an HE Learning Support service.

KEY TASKS:

Areas of responsibility and accountability include but are not limited to those outlined below: 

1. Work collaboratively with all members of the Student Support Department to deliver the Departments first point of contact / front-line enquiry and advice service. 

2. Coordinate and contribute to the day to day delivery of the Departments Learning Support provision for all UG and PG students of the Institution. Including but not limited to: 

• Managing an individual caseload of students requiring support
• Coordinating (and delivering if appropriately qualified) the Institutions Dyslexia Assessment service
• Supporting the delivery of the student support departments drop-ins programme virtually and on campus sites
• Escalating concerns regarding students wellbeing appropriately and in line with the Institution safeguarding policies and procedures
• Referring students to additional internal and external support providers in line with their assessed support needs
• Ensuring services adhere to the departmental standards of professionalism and confidentiality
• Working with colleagues across all campus sites to ensure parity of service provision is maintained and, where appropriate, enhanced across all campuses
• Developing and ensuring the effective delivery of the student communication plan for each academic cycle 

3. Advise and support the Learning Support Advisors to ensure: 

• caseloads are being managed in line with Service Level Agreements (SLAs) and/or relevant KPIs
• complex cases are managed appropriately 

4. Working with individual students to support academic engagement and success. Including students: 

• with declared learning support needs to assess any ‘reasonable adjustments’ requirements
• who may require/benefit from a Dyslexia assessment 

5. Providing advice and guidance to students and colleagues on Disabled Student Allowance (DSA) including where appropriate: 

• facilitating appointments with NMH providers
• facilitating support equipment provision
• supporting or following up on individual DSA applications 

6. Working collaboratively with Learning Support Leads based at other campus sites to undertake and report on Diagnostic Dyslexia Assessments and to ensure that student learning support needs or challenges are recognised during key events and processes, e.g: 

• At Risk process
• Mitigating circumstances and extensions
• Exam adjustments
• Timetabling adjustments
• Interruptions and Withdrawals
• Academic success concerns
• Placements and volunteering opportunities access 

7. Working collaboratively with external providers to ensure identified support provision is in place and to resolve issues or challenges with initial or ongoing support provision 

8. Managing the additional support needs equipment repository and working in collaboration with Learning Support colleagues across all campuses to develop business cases in support of development / expansion of the equipment repository 

9. Line Manage, support and advise the Learning Support Advisor/s 

10. Ensure all support interactions or other appropriate data/data changes are logged accurately, appropriately and in a timely manner and produce relevant analyses and reports 

11. Work with the Student Support Manager/s, academic and non-academic colleagues and where appropriate the student body to develop and/or refresh general, operational and student and learning support specific policies, procedures and, process flows 

12. Work with Student Support Manager/s and colleagues across the institution to feed into Departmental, Registry and wider UCFB/GIS/GIS strategy 

13. Deputise as appropriate for the Student Support Manager and where appropriate, representing the Department at relevant internal committees / groups 

14. Support as required the delivery of Institution milestone activities/events e.g. Open/applicant days, outreach events, enrolment, induction, re-induction and, graduation 

15. To undertake appropriate staff development and professional training in line with the business objectives of UCFB/GIS

16. To work within the policies of Health and Safety and Equal Opportunities

17. To work flexibly and responsibly and undertake any other duties relevant to the level of the post

What we offer in return

In return not only will you have the opportunity to make life-transforming, career making education, but we offer a whole range of financial and non-financial benefits too:

Financial rewards:

• Enhanced occupational sick pay
• Life assurance
• Pension
• Free eye tests and VDU glasses
• Flexible benefits package with Perkbox (some of which includes health cash plan, Dencover, half price cinema tickets, discounted private health insurance, discounted gym membership, hundreds of high street discounts and much more)

Family friendly benefits:

• Enhanced occupational maternity/paternity pay
• Compassionate leave/time off for dependants

Wellbeing benefits:

• Competitive holiday entitlement
• Christmas closure
• Day off for your birthday
• 24/7 employee support hub (via Perkbox)
• Flexible working
• Continuing professional development
• Ride to Work Scheme

Social benefits:

• Annual family barbeque
• Staff led events committee
• End of year review day and awards dinner
• Back to work conference

Additional Information

Working hours: Working hours normally 8.30 am - 5pm but may involve additional and unsocial working hours depending on the nature of the event and occasional travel between campus.

Please note that if you do not have permission to work in the UK, UCFB will not be able to obtain a Certificate of Sponsorship for you to take up this position.  All non EU/EAA candidates must have valid immigration status and/or a UK visa valid for the duration of the contract in order to be considered for this role.