Student Information Assistant (Welsh Speaking)

Hours of work: 35 hours per week. Actual daily hours will be by arrangement and the successful candidate will be required to work on a rota system on both the Bay and Park campuses. Some flexible working involving weekend or evening work will be required.

Contract: Fixed term until 31.10.22

Location: This position will be based at the Singleton & Bay Campuses

To deliver its sustainable top 30 ambition Swansea University needs a professional services workforce with the differentiated skills necessary to ensure that it can deliver excellence through efficient and effective systems and processes that harness innovations in technology.

Main Purpose of Post:

1. To provide a courteous welcome to MyUniHub and be the first point of contact for a diverse range of students and visitors.
2. To deal with all queries in a professional, efficient, sensitive, and courteous manner whether they are in person, by telephone or by email.
3. Where possible respond to queries at first contact or direct people to appropriate sources of information and contacts where an initial response is not possible.
4. Give accurate advice relating to university policy, regulations, procedures, and services.
5. Collect documentation from students in order to support their applications for a variety of services, including issuing of visa extensions, appeals, verifications etc.
6. To refer, if necessary, queries to the appropriate specialist or service for resolution making appointments with those professional services if appropriate.
7. Provide both standard and bespoke letters of verification to prove student status.
8. To deal with all queries confidentially and diplomatically in line with Data Protection Regulations.
9. Process payments for a range of services.
10. Work as a team with the other SIAs in MyUniHub and with other colleagues to deliver a welcoming, positive, and supportive front of house operation.
11. To provide support and assistance to the Student Information Officers and MyUniHub Manager as required.

Additional Information

For Informal enquiries please contact: Carly Taylor, MyUniHub Manager, Email: c.a.taylor@swansea.ac.uk / Sian Williams - Sian.l.Williams@swansea.ac.uk 

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