Back to search results

Student Information Assistant (Welsh Speaking)

Swansea University - Academic Services

Location: Swansea
Salary: £20,092 to £22,254 per annum
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 23rd June 2022
Closes: 7th July 2022
Job Ref: SD02655

Hours of work: 35 hours per week. Actual daily hours will be by arrangement and the successful candidate will be required to work on a rota system on both the Bay and Park campuses. Some flexible working involving weekend or evening work will be required.

Contract: Fixed term until 31.10.22

Location: This position will be based at the Singleton & Bay Campuses

To deliver its sustainable top 30 ambition Swansea University needs a professional services workforce with the differentiated skills necessary to ensure that it can deliver excellence through efficient and effective systems and processes that harness innovations in technology.

Main Purpose of Post:

  1. To provide a courteous welcome to MyUniHub and be the first point of contact for a diverse range of students and visitors.
  2. To deal with all queries in a professional, efficient, sensitive, and courteous manner whether they are in person, by telephone or by email.
  3. Where possible respond to queries at first contact or direct people to appropriate sources of information and contacts where an initial response is not possible.
  4. Give accurate advice relating to university policy, regulations, procedures, and services.
  5. Collect documentation from students in order to support their applications for a variety of services, including issuing of visa extensions, appeals, verifications etc.
  6. To refer, if necessary, queries to the appropriate specialist or service for resolution making appointments with those professional services if appropriate.
  7. Provide both standard and bespoke letters of verification to prove student status.
  8. To deal with all queries confidentially and diplomatically in line with Data Protection Regulations.
  9. Process payments for a range of services.
  10. Work as a team with the other SIAs in MyUniHub and with other colleagues to deliver a welcoming, positive, and supportive front of house operation.
  11. To provide support and assistance to the Student Information Officers and MyUniHub Manager as required.

Additional Information

For Informal enquiries please contact: Carly Taylor, MyUniHub Manager, Email: c.a.taylor@swansea.ac.uk / Sian Williams - Sian.l.Williams@swansea.ac.uk 

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information

Type / Role:

Subject Area(s):

Location(s):

Job tools
 

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Ok Ok

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Manage your job alerts Manage your job alerts

Account Verification Missing

In order to create multiple job alerts, you must first verify your email address to complete your account creation

Request verification email Request verification email

jobs.ac.uk Account Required

In order to create multiple alerts, you must create a jobs.ac.uk jobseeker account

Create Account Create Account

Alert Creation Failed

Unfortunately, your account is currently blocked. Please login to unblock your account.

Email Address Blocked

We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked. You will not receive job alerts until your email address is unblocked. To do so, please choose from one of the two options below.

Max Alerts Reached

A maximum of 5 Job Alerts can be created against your account. Please remove an existing alert in order to create this new Job Alert

Manage your job alerts Manage your job alerts

Creation Failed

Unfortunately, your alert was not created at this time. Please try again.

Ok Ok

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

 
 
More jobs from Swansea University

Show all jobs for this employer …

More jobs like this
Join in and follow us

Browser Upgrade Recommended

jobs.ac.uk has been optimised for the latest browsers.

For the best user experience, we recommend viewing jobs.ac.uk on one of the following:

Google Chrome Firefox Microsoft Edge