Customer Support Manager

LSE is committed to building a diverse, equitable and truly inclusive university

Finance Division

Customer Support Manager

Salary from £38,313 to £46,148 pa inclusive with potential to progress to £49,614 pa inclusive of London allowance

The Fees, Income and Credit Control Office is seeking to recruit an enthusiastic and well organised Finance Professional to lead and manage the Customer Support Team. The focus of this role is to enrich the student and customer experience by adopting a principled centred approach to support requests, debt management and income collection. You will provide a ‘best in class customer experience by managing financial services for students and customers, combined with collecting income to maintain healthy financial position for the school.

Responsibilities include:

• Meeting commitments to our stakeholders as detailed in the FICC Customer Charter.
• Leading and managing support and advice services for internal and external customers and stakeholders.
• Managing Salesforce Service Desk for the customer support team and wider Fees, Income and Credit Control Team.
• Developing and maintaining an operational strategy.

• Coordinating and managing operational activity as outlined by Head of Fees, Income and Credit Control (HFICC) and the Deputy Head of Fees, Income and Credit Control (DHFICC).

Candidates should have: 

• Good planning and time management, project management and organizational skills
• Excellent interpersonal and communication skills (written and oral) together with a high level of literacy and numeracy.
• A high level of accuracy and attention to detail.
• Excellent IT skills including in using Microsoft Excel Microsoft Office and an Accounting or Credit Control system.
• The ability to take a proactive approach to tasks (desirable).

We offer an occupational pension scheme, generous annual leave and excellent training and development opportunities.

For further information about the post, please see the how to apply document, job description and the person specification.

To apply for this post, please go to https://jobs.lse.ac.uk.  If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email g.ruane@lse.ac.uk.   

The closing date for receipt of applications is 19 August 2022 after publishing  (23.59 UK time). Regrettably, we are unable to accept any late applications.

Advert information