Operations Assistant

LSE is committed to building a diverse, equitable and truly inclusive university

Extended Education

Operations Assistant

Salary from £28,240 to £31,527 pa inclusive with potential to progress £33,753 pa inclusive of London allowance

LSE’s portfolio of online programmes makes our world-leading teaching and research accessible to a global audience of lifelong learners at a moment when the value and demand for online education has never been greater. The portfolio includes:

• Online Certificate Courses: a growing suite of over 30 courses which enable professionals to upskill in new skills or subjects. Launched in 2017, to date over 26,000 participants have completed course.
• Online Degree Programmes: 9 undergraduate degrees offered in partnership with the University of London, which make a world-class degree accessible to students and working professionals.
• Online Masterclasses: a portfolio of short courses launched in 2021 which offer participants new knowledge in a bite-sized format and the opportunity to participate in the academic debate for which LSE is renowned.
• Online Career Accelerator: a new 6-month long data analytics programme focussed on employment and engagement with industry.
• Online MicroBachelors: a series of stackable MOOCs offered on the EdX platform, which, when studied and passed as a complete series, offer an accessible pathway to the undergraduate degree programmes.

The Operations Assistant will join a dynamic team committed to delivering high quality programmes at LSE. The postholder will support the team in:

• Providing operational support for financial processes across the unit, including but not limited to, invoice processing, purchasing cards and expenses claims.
• Drafting and updating contracts for Extended Education academic personnel, liaising with LSE Human Resources, Extended Education Senior Management and relevant senior academics.
• Acting as the first point of contact, responding to queries from LSE academics and other stakeholders.
• Proactively seeking ways to improve service levels, adjusting processes across Extended Education based on feedback and consideration.
• Maintaining a good relationship with key LSE Departments such as HR and IT, as well as liaising with relevant external partners organisations to ensure sufficient support for the delivery of the programmes.

We are looking for someone with good written and verbal communication skills, excellent attention to detail, and the ability to use their initiative to resolve day to day problems independently. The successful candidate will also be able to organise their own workload and prioritise tasks to consistently meet deadlines.

This role provides an opportunity to be part of an ambitious and motivated team working to develop globally renowned programmes in a world-renowned institution.

We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.

For further information about the post, please see the how to apply document, job description and the person specification.

If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email Ellen Shepherd (Operations Manager) at e.shepherd@lse.ac.uk.

The closing date for receipt of applications is 6 February 2023 (23.59 UK time). Regrettably, we are unable to accept any late applications.

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