Senior Professional Services Consultant - SITS

Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes. 

This Senior Professional Services Consultant position is a great opportunity for a strong consultant personality, with very good technical skills, also working within the higher education sector, who wishes to develop their career for the leading global EdTech business. 

We're passionate about our people, our customers and education. So in Tribal's 23rd year, we want you to join us by continuing the delivery of excellence within the higher education sector on a global scale. 

The role

We are recruiting for a motivated and committed professional to join our SITS (Tribal Student Management System) consultancy and implementation team in UK. SITS helps large higher education institutions manage their student data more effectively in an all-in-one, accessible and manageable system. As a consultant, you will help deliver these solutions to Tribal’s existing customer base, while also playing a part in system implementations and engagements with new and prospective customers.

This Senior Professional Services Consultant role involves working on all aspects of Tribal’s implementation lifecycle and post-implementation consultancy, working alongside a team of talented professional and technical services colleagues. Additionally, you will act as a focal point for any escalations, technical advice to customers, and a proactive team member offering advice and encouragement to the wider team. 

The person

• You will have experience of working with our Tribal Student Management System, "SITS" (a good practical hands-on knowledge is essential due to the complex nature of the system)
• You will be a confident communicator who is comfortable dealing with people at all levels of an organisation, and a first-class problem-solver with a professional, pro-active and customer-focused approach.
• You will be experienced in testing and documenting your own deliverables and will ideally have knowledge of a commonly utilised project management methodology.
• You will posses strong stakeholder management and influencing skills both within your internal and external interactions; offering solutions where you see challenges
• You will be a confident technical operator, with a strong understanding of how development and UX/UI work effectively; also being proactive in your approach to manage any difficulties between the dev-UX/UI operational life-cycle
• Other key attributes that we look for in our consultants include the ability to apply systematic solutions to situations, experience of testing and documenting own deliverables, knowledge of a commonly-utilised project management methodology, commercial awareness and a customer-focused approach. 

What can Tribal offer me?

This is an unrivalled opportunity to join a team of driven, meticulous, and passionate professionals, who are challenging the status quo of products that are provided globally to institutions that specialise in education, training, and learning. Our software is world class, and we believe we give our teams the tools, environment, and training to be world class too. 

Not only will have full access to learning resources to continue to up-skill whilst part of our team, but we offer competitive salaries, a flexible working environment, and a generous range of benefits. 

To apply please complete our short application form attaching your most up-to-date CV.

As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector. To safeguard this we are signatories to Tech Talent Charter to better enable us to be a responsible business.

Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.