Admissions Officer

Location: Stirling Campus

The Post

The Admissions Officer will work within the Admissions and Access team which is part of Student, Academic and Corporate Services. Admissions and Access provide a professional admission service, responsive to customers and stakeholders and are committed to excellent service delivery by:

• Providing an exceptional applicant experience to a high number of applicants each year for different modes of study including access, undergraduate, postgraduate taught and research, study abroad, international exchange, CPD and flexible learning
• Meeting key performance indicators, particularly application and offer-making response times
• Engaging and working in partnership with professional services and the academic community
• Being responsive to the global market place and regulatory requirements

The post-holder will be required to work to the highest professional standards and to contribute to the delivery of the Strategic Plan. The Admissions environment changes rapidly and any successful candidate will be required to have an open and positive attitude to change. The post-holder will report to the Admissions Manager.

Description of Duties

• Provide an exceptional applicant experience from the first point of enquiry to enrolment
• Be a positive and proactive member of a customer-focused team with a willingness to undertake additional duties during busy periods
• Explain complex processes to those who are not familiar with them with and for whom English may not be their first language, with a good level of cultural awareness
• Assist the Admissions Manager and Head of Admissions in delivering all aspects of the admissions process
• Responsible for reviewing applications, making decisions, issuing offers, dealing with applicant replies and processing confirmation decisions as well as issuing relevant scholarships
• Assess applicant information and accompanying documentation against set criteria and using a range of resources to aid decision-making, including ECCTIS (NARIC), UCAS, UKCISA and UKVI
• Using the University’s record system (SITS), record decisions and other data with a high level of accuracy which is required for statutory reporting

Essential Criteria

• Demonstrable experience of providing a highly responsive and professional customer service
• Demonstrable evidence of performance delivery against targets
• Educated to Scottish Higher/ Higher National level
• Knowledge of a student record system, preferably SITS
• Understanding of current issues in Higher Education
• Excellent organisational skills

For further information, including a full description of duties, essential criteria and details on how to apply, please see Vacancy details | About | University of Stirling

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