U Academic Advisor (Caseworker)

Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries.

In the last decade City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university.

Background

At City Student's Union we’re building a better student's union we want to empower students to be successful by providing services and support that enhances their experience at City and when they graduate.

With a rich history spanning over 125 years, City, University of London Student's Union is the primary organisation representing the views of almost 20,000 students at City, University of London to the institution and beyond.

The Union Advice service at City has been on a big journey over the past 18 months and is currently at a key stage in its development. This role will be a key player in our Advice team, supporting the team and development of the service, including contributing to maintaining our recent Advice Quality Standards (AQS) kite mark and the playing a part in the launch of our Money Advice Service.

Responsibilities

The successful candidate will provide professional, free, impartial and confidential advice on a range of academic issues to City students and support the ongoing development and high quality standards of the Union Advice service.

You will contribute to the Union Advice team strategic and operational planning and delivery and support the delivery of Student's Union Officer and Assembly priorities across the year as needed.

You will adhere to all relevant Union policy, procedures and governing documents at all times and actively demonstrate commitment to equality, diversity and inclusion.

Person Specification

The successful candidate will have excellent communication skills and the ability to influence a diverse range of people; they will have knowledge and experience of supporting clients within an academic, support or advice environment; a proven track record in keeping effective and confidential records and be able to demonstrate a commitment to maintaining high levels of customer service.

Additional Information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

You will work on site at our Northampton Square office with some remote working; this is a student facing role so being on campus is essential to ensure we can offer the best support.

You can find out more about working with us on our website here: https://www.citystudents.co.uk/about-us/workforus/

Closing Date: Sunday 12th February 2023 at 11.59pm

Interview Date : Friday 24th February 2023

City is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions.

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