Director of Student Services

Saïd Business School is recruiting for a Director of Student Services reporting to the Chief Operating Officer of the School. The Director of Student Services will be an innovative and experienced leader, who will be accountable for delivering services, outputs and outcomes that enable and enhance the Business School’s education provision and the student experience. This is a new position, a key senior management role, created to provide effective and coordinated student services across the student lifecycle; oversight of academic regulations, quality and standards; and to drive the delivery of an outstanding student experience that reflects the aspirations and values of the School.  

The Director will currently lead a team of 3 direct reports and around 25 indirect reports, staff whose purpose is to provide high-quality, responsive support for students across the breadth of the School’s accredited degree programmes. The ideal candidate will need to take a strategic view across their portfolio, promoting and identifying opportunities for collaboration and consistent, effective ways of working. The successful candidate will have a comprehensive understanding of the learning environment and the strategic challenges and opportunities that the sector currently faces, leading proactively on horizon scanning the external landscape in relation to developments in education, student and compliance matters. 

The Director of Student Services’ responsibilities span a broad range of administrative and professional support for programme and student-facing teams. These include student assessment services; guidance on teaching and learning policy (including quality assurance); timetabling; student wellbeing and funding and scholarships. The Director of Student Services will also collaborate with others around the coordination of student admissions to programmes. 

A few of the key responsibilities:

• To provide leadership and management for staff across the range of student, teaching and learning services, processes and operations, including: student wellbeing, funding and scholarships, examinations and assessment and timetabling. Ensuring that provision is consistently applied across programmes.
• To oversee staff recruitment, personal review and development for members of the wider Student Services team, ensuring that all staff are appropriately and expertly managed and highly-motivated to perform to the best of their abilities.
• To be accountable for the planning, allocation and monitoring of workflow across all direct reports, and to ensure that collaborative, cooperative and timely approaches are taken by staff in order to provide prompt, efficient, courteous and ‘joined up’ support for students. This includes streamlining communications, ensuring clear and consistent messaging to students wherever possible.

Further information on this role can be found in the job description.

What We Offer

Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including:

• Flexible hybrid working
• An excellent contributory pension scheme
• 38 days annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Membership to a variety of social and sports clubs
• Discounted bus travel and Season Ticket travel loans

All applications must include a CV and Supporting Statement/Cover Letter and Current Salary.

For further guidance and support, please visit https://www.jobs.ox.ac.uk/how-to-apply.

The closing date for applications is Wednesday 8 February 2023 at 5pm

Please note first stage interviews will be taking place in the afternoon of Monday 13 February and second stage on Wednesday 15 February.

Contact Person: Anna Giorgi

Closing Date & Time: 08-Feb-2023 17:00

Contact Email: vacancies@sbs.ox.ac.uk

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