Student Success Manager

Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries.

In the last decade City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university.

Background

Based in City’s new Student Experience Directorate, the recently restructures Student Success team work across the City using their expertise, knowledge and evidence-based approach to inform and support work to reduce inequalities in student outcomes and a positive experience across the student life-cycle. This includes responsibility for City’s Access and Participation. We are looking for someone committed to improving the experience and outcomes of our students, particularly those from backgrounds currently underrepresented in higher education.

Responsibilities

The post holder will develop a clear monitoring and evaluation structure for City’s Access and Participation Plan, ensuring that it aligns with both City’s strategy and the new priorities from the OfS, working collaboratively with colleagues to deliver a positive student experience for our students.

Person Specification

The ideal candidate will be educated to degree level or equivalent, be strongly committed to improving the experience of our City students, their outcomes and reducing inequalities in higher education. They will have significant experience working in higher education supporting and developing access and participation. They will be a confident team leader and a strong communicator, with the ability to present complex information clearly, using data and research to inform institutional strategy and activity to support student success.

Additional Information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

Closing date: 19th February 2023 at 11:59pm.

Interviews are scheduled for early March 2023.

Where hybrid working can be accommodated, specific arrangements will be agreed with the successful candidate before their start date. Regardless of where colleagues are working, City, University of London’s premises will be their primary and contractual place of work.

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions.

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