IT Support Analyst

Chiswick Park Campus

Richmond, American University London is a unique institution, global in outlook and in practice, diverse and cosmopolitan in its cultures. A leading private and not-for-profit institution, we are accredited in the United States by the Middle States Commission on Higher Education and registered with the Office for Students in the UK, with taught degree awarding powers.                                        Operating in London since 1972, the University is true to its vision of being a leading liberal arts university, and of delivering its mission to educate and inform future generations by providing them with the knowledge and support to think critically, the freedom to challenge assumptions and the skills to work with others.

We are now seeking to appoint an IT Support Analyst. Reporting to the IT Support Manager, some of the responsibilities involved with this role include:

• to provide an effective interface between the University community and the IT service,
• to pro-actively identify solutions to user problems and provide advice & assistance to students and staff in the use of hardware and applications;
• to assist with hardware setup, software installation and regular maintenance on a range of devices, including mobile technologies;
• to assist in the set-up and management of user accounts to ensure secure and appropriate access.

The preferred candidate will have proven experience of working in a similar role in a large-scale networked environment, a high level of IT and technical skills and good communication and organisational skills. It is desirable that the role holder will have experience of working within the Higher Education sector and have MCP, MCSE and / or other specialist technical qualifications.

Richmond is an equal opportunities employer. A Basic level DBS check is required for this position.

For further information about this vacancy and the University, please visit: www.richmond.ac.uk.

Closing date: 20 February 2023.

To apply for this role, please email your CV and supporting statement, together with details of three recent work-related references to hr@richmond.ac.uk

Please note that while submitted applications will be we are unable to provide individual feedback to applicants.

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