Reader Services Supervisor

We are looking for a customer-focused candidate to join the Reader Services team in Section 3 of the Bodleian Humanities Libraries, as Reader Services Supervisor. Section 3 includes the Taylor Institution Library, the Sackler Library and the Nizami Ganjavi Library. This role would primarily be based in the Taylor Institution Library.

The Section 3 libraries support research, teaching and learning in modern and medieval European languages and literatures (Taylor Institution Library), archaeology, history of art and the ancient world (Sackler Library), and Asian & Middle Eastern studies (Nizami Ganjavi Library).

You will support the work of the Reader Services Manager in the running of Reader Services operations and oversight of reading rooms, carrying out day-to-day supervision of the team of Library Assistants (daytime and evening/weekend). You will also work with colleagues across the other two Section 3 libraries. You will play a key part in training new staff, allocating work and updating procedures and manuals. Involvement in delivering essential services such as Inter Library Loans, inductions, and Live Chat would also be an important part of the role. You will also work closely with the Reader Services and Stock Supervisor on the delivery of projects. 

You will have extensive experience of Reader Services work, ideally in an academic library, with a strong customer service focus and enjoyment of working with library users. Additionally, you will have experience of recruitment, supervision and motivation of staff. Good IT skills are essential, and you will be an excellent communicator with the ability to take the initiative and work without supervision. A library qualification would be an advantage.

This is a permanent full-time role, working 36.5 hours per week. You would be required to work some evening hours during the week, in order to support colleagues in the evening and weekend team.

You will be required to upload a supporting statement as part of your online application. Your supporting statement should list, point by point, each of the essential and desirable selection criteria, as detailed in the job description, and explain how you meet each one. CVs will not be taken into account.

Only applications received online before 12:00 midday GMT on Wednesday 22 February 2023 can be considered. Interviews are expected to take place during the week commencing 6th March.

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