Programme Manager (Masters Programmes) (110356-0325)

Location: University of Warwick Campus, Coventry

About the Role

For informal enquiries, please contact Louise Bullock, Operations Director (Masters), at Louise.Bullock@wbs.ac.uk 

Are you passionate about student experience? Do you have experience in change management? Are you able to interpret policies and data? Do you have the skill to effectively communicate to a wide range of stakeholders?

In this busy and varied role, you will be working within the Masters Portfolio, which delivers postgraduate level education to full- and part-time learners, both face to face and online to over 3,500 students. Providing leadership of a programme team to ensure an outstanding student experience and seamless stakeholder interactions.

You will collaborate with a wide range of stakeholders such as; Senior Management, Programme Teams, Academic colleagues and other groups and departments within WBS and the wider university.

You will have previous experience in higher education administration or a quality role, and an in-depth understanding of the role of both quality assurance and quality enhancement in higher education. You will be able to take a flexible approach to managing a complex workload. You will be at ease working in a fast-paced, changing environment, being able to demonstrate flexibility and the ability to work in a matrix organisational context.

The role will be primarily based at the Warwick campus, but will also involve occasional travel to our London base in the Shard, as well as some international travel. There will also be occasional evening and weekend hours by prior arrangement. Therefore, ability to work flexible hours is required.

About You  

We are seeking to appoint a Programmes Manager on a full time, permanent basis with experience of providing front line support to students and managing and organising course delivery. The successful applicant will play a pivotal role in managing our online taught programmes and ensuring an excellent service experience for students.

The ideal candidate should demonstrate the following qualities:

• Significant appropriate programme management and student support experience gained within a complex organisation structure
• Strong interpersonal and communication skills, and the ability to handle student enquiries and concerns in a friendly, calm and approachable manner
• Proven organisational skills, including ability to manage multiple projects simultaneously
• Empathy with customers’ needs and who always puts their customers first
• Leadership skills with ability of drive efficiency and change

Previous experience working with part-time and/or distance learners would be advantageous.

This is an excellent opportunity to progress your career with a dynamic and innovative organisation, and to contribute to the overall customer and student experience at the University.

For further information regarding the skills required for this role please see the personal specification section of the attached job description.

CLOSING DATE: Monday 26th May 2025 at 11.55pm (BST)

Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the Apply button.

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