Application Support and Development Manager

The University of London

The University of London is a leading UK provider of distance and digital education internationally, offering programmes to 45,000 students in 190 countries around the world. Although, proudly rooted in London, our community and impact are global.

We are a national leader in the humanities, and we promote their value to society and the economy through knowledge creation and exchange.

About the Role

An exciting opportunity is presented within the ITDS Department. The post holder will lead and manage a team of technical personnel responsible for supporting and developing the University’s portfolio of professional services applications , ensuring they are optimized and developed to align to the University’s goals.

Reporting to the Associate Director IT Service Operations, this is a technical team manager role with responsibility for the development and day-to-day operations and developing systems and staff within this area:

• Proactively mentoring and supporting team members to develop the requisite skills and capabilities required to meet the ever-changing technologies.
• Providing technical leadership for the development and support of Applications.
• Building and maintaining supplier and stakeholder relationships.
• Leading on the improvement and  development plans.
• Leading on the IT Service Management elements of the services.
• Overseeing the supplier SLAs and leading on service review meetings.
• Participating in the 24x7 ITDS Out of Hours Rota.

The successful candidate must have experience working within a busy IT environment. They will have excellent written and verbal communication skills with the ability to work effectively under pressure, troubleshoot issues quickly and diffuse conflict situations.

The ideal candidate will work to industry best practices and ITIL aligned service delivery.

For a full role profile, please refer to the job description below.

Further information

To be considered for this opportunity, please submit your application and CV (by clicking ‘apply for job’ at the bottom of this page) before the closing date midnight on 30th June 2023.

The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to demonstrate their right to work in the UK for the duration of their employment.

The University reserves the right to close the vacancy earlier than the published end date should it receive sufficient applications to warrant earlier shortlisting.

The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, the majority of employees, will be able to agree to work remotely for up to 60% of their working week, role dependent, however will be required to attend on specific days for training or team meetings.

The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria identified in the job description. 

Pursuing excellence in education and equal opportunities.

www.london.ac.uk

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