Back to search results

Client Manager

University of Southampton - Clinical Informatics Research Unit

Location: Southampton
Salary: £34,980 to £42,978 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 27th September 2023
Closes: 25th October 2023
Job Ref: 2459723CM
 

Location:  Southampton General Hospital

Closing Date:  Wednesday 25 October 2023

Interview Date:   To be confirmed

The University of Southampton is seeking a talented independent thinker with a high energy approach to their work to join our Client Management Team. If you are intellectually curious, innovative and highly motivated then we’d love to hear from you!

The Clinical Informatics Research unit designs, develops, implements and supports innovative research management software to Healthcare providers, Universities and Commercial Research Industries subscribers across the globe. We are and internationally recognized provider of SaaS-based application healthcare solutions, transforming the way hospital managed medical research across the globe. We provide our customers with a solid foundation on which to build security into their modern agile research processes.

The Client Manager will be responsible for:

  • Developing and maintaining strong customer relationships with a diverse group of stakeholders. 
  • Providing coaching, training and feedback, leading customer focused initiatives while becoming an industry expert in medical research management. 
  • Promote customer satisfaction and loyalty by demonstrating an understanding of their critical business issues and needs while delivering products and services that help them meet their business objectives.
  • Serve as customer advocate while capturing customer's feedback and reporting requests to Product Management and Business Support. 
  • Feedback to the Programme Team of the ever evolving landscape of medical research and be a driving force for change.

The Client Manager works closely with our Business Support, Regulatory and Compliance, Development, Operations and Product / Programme Management teams to ensure our services are delivered successfully and meet client expectation. As a growing software supplier you would have an exciting opportunity to form and influence software development to support our international growth.

What you’ll need:

  • Previous experience of working in a customer focused / account management healthcare / NHS or medical research role. 
  • Strong customer centric skills, excellent verbal and written communication.
  • Ability to effectively manage multiple priorities and activities simultaneously.
  • High aptitude for learning new technologies and process.
  • Previous experience working in the deploying and delivery of software 

The University of Southampton offers excellent rates of pay, career development and training opportunities as well as a generous holiday allowance (30 days) including bank holidays (8 days) and paid closure days (6 days). 

The University of Southampton gives you access to a wide range of benefits in addition to our competitive rates of pay and pension scheme membership and excellent family leave arrangements. 

If you would like to discuss the job with a member of the CIRU team please contact j.l.peach@soton.ac.uk.

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information

Type / Role:

Subject Area(s):

Location(s):

Job tools
 

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Ok Ok

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Manage your job alerts Manage your job alerts

Account Verification Missing

In order to create multiple job alerts, you must first verify your email address to complete your account creation

Request verification email Request verification email

jobs.ac.uk Account Required

In order to create multiple alerts, you must create a jobs.ac.uk jobseeker account

Create Account Create Account

Alert Creation Failed

Unfortunately, your account is currently blocked. Please login to unblock your account.

Email Address Blocked

We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked. You will not receive job alerts until your email address is unblocked. To do so, please choose from one of the two options below.

Max Alerts Reached

A maximum of 5 Job Alerts can be created against your account. Please remove an existing alert in order to create this new Job Alert

Manage your job alerts Manage your job alerts

Creation Failed

Unfortunately, your alert was not created at this time. Please try again.

Ok Ok

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

 
 
More jobs from University of Southampton

Show all jobs for this employer …

More jobs like this
Join in and follow us

Browser Upgrade Recommended

jobs.ac.uk has been optimised for the latest browsers.

For the best user experience, we recommend viewing jobs.ac.uk on one of the following:

Google Chrome Firefox Microsoft Edge