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Service Manager (Learning Technology)

The University of Edinburgh - Information Services Group; Learning Teaching and Web Division; Digital Learning Applications and Media

Location: Edinburgh
Salary: £37,099 to £44,263 per annum. UE07
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 1st December 2023
Closes: 5th January 2024
Job Ref: 8871

Full-Time; 35-hours per week

2 years Fixed term 

We are looking for an experienced and motivated Service manager to join the Technology Enhanced Learning team to provide operational service management, support and expert technical advice on using learning technologies (including the University’s centrally supported services, such as Virtual Learning Environments (VLEs)), online assessment tools, feedback and communications platforms.

This is a fantastic opportunity to progress your career working in a professional, friendly and supportive team The role is a 3 year fixed term, or secondment opportunity.

Responsibilities include:

  • Providing Service Management and 3rd line technical support for our portfolio of TEL services including Learn, Turnitin, Blogs.ed
  • Business Lead on projects to improve business critical services.
  • Management information, together with service planning and maintenance of  internal technical documentation, Service Level Agreements and roadmaps in accordance with the ITIL framework.

This role is Grade 7 and offers a salary of £37,099 – £44,263 and has a hybrid-working pattern. We are looking for someone to work full-time (35hrs per week). 

The Opportunity: 

Do you have highly developed communication skills and a passion for learning and technology? Can you lead the effective technical support and development of critical services and engage colleagues across a large and diverse organisation?

We have an opportunity to join a forward-thinking and dynamic team that delivers effective Learning Technology services for staff and students across the University of Edinburgh.

You will have a key role in managing a portfolio of Learning Technology services in the Digital Learning Applications and Media (DLAM) team to ensure high quality services are delivered to our community of staff and students. As an experienced Service manager with a knowledge of Learning Technologies including awareness of processes from assessments to synchronous and asynchronous learning environments, you will be responsible for managing services including user communication, user group management, change management and supplier management.

Your skills and attributes for success:

  • Highly developed communication and interpersonal skills
  • Collaborative working practices
  • Good analytical and problem-solving skills
  • Organised multi-tasker
  • Confident around IT systems and processes
  • Experience in managing change, incident & problem management processes
  • Knowledge in relevant aspects of design and delivery of learning services and good service management awareness See a copy of the full job description.

To apply, please click on the ‘Apply’ button above

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