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Academic Quality Officer (Student Casework and Policy)

Royal Agricultural University

Job Type: Fixed Term Contract for 9 months

Location: Cirencester, Gloucestershire GL7 6JS

Hours: Full or Part Time (0.6 or 0.8 FTE considered)

The Royal Agricultural University (RAU) has been at the forefront of agricultural education and a key contributor to the land-based sector for more than 175 years. We pride ourselves in combining knowledge and industry connections with an innovative and forward-thinking approach.

The Role

The postholder will manage the operational delivery of formal student casework and act as an Investigation Officer ensuring cases are resolved in a timely manner; this will include academic appeals, complaints from students, allegations of academic misconduct, breaches of the student terms and conditions (disciplinary procedures) and fitness to study procedures. Casework at the RAU will cover the full breadth of the University’s provision, including their international partners, and their franchised and validated provision in the UK. The postholder will provide definitive advice and guidance to students, academic staff, panel members, partner institutions and other members of the University community on the proper implementation of casework procedures.

The postholder will also work with the Assistant Registrar (Quality, Assessment and Partnerships) to review and develop the University’s academic policy framework. This will include researching and drafting academic policy and regulation in all areas of relevance to the academic and student lifecycle, including student terms and conditions. The postholder will make recommendations on best practice and provide definitive advice and guidance on the interpretation, and practical implementation, of the academic policy framework.

Qualifications

  • Educated to degree level, or equivalent
  • Demonstration of continuous professional development and keeping abreast of sector practices
  • A professional qualification in Higher Education administration (Desirable)

Skills, Knowledge and Experience

  • Considerable experience in Higher Education administration, demonstrated through relevant roles at a similar level.
  • Experience of managing investigations efficiently and the administration of casework, including the application of complex regulations to specific situations.
  • An understanding of effective stakeholder management techniques with experience of providing a supportive approach when dealing with difficult stakeholders.
  • Experience of researching and developing policy including an understanding of how to build an integrated policy framework.
  • Ability to work independently, with minimal supervision, and on own initiative.
  • Excellent written communication skills, including an ability to write clearly and concisely with a consistent tone of voice that is appropriate for the audience.
  • Ability to deal with people with diplomacy and tact, and to respect strict confidentiality, awareness and sensitivity to risk and its management
  • Excellent IT skills including a comprehensive grasp of Office suite applications
  • Experience developing training materials or delivering in-person training (Desirable)

Benefits

  • 30 days annual leave entitlement plus bank holidays (pro rata for part time posts)
  • Pension Scheme
  • Free Parking on-site
  • Free Shuttle Bus from Campus to Cirencester Town Centre
  • Discounted on-site Gym.
  • Free Library Services
  • Employee Assistance Programme
  • Occupational Health and Counselling Services
  • Cycle to Work Scheme
  • Staff Development Opportunities

To Apply

If you feel you are a suitable candidate and would like to join our team at the Royal Agricultural University, then please submit an Application Form together with the Equal Opportunities Monitoring Form which can be found on our website.

RAU are an equal opportunities employer and we welcome applications from candidates of all ethnic backgrounds.

Application closing date: 8th January 2024

Interviews to be held on: 18th January 2024

Location: Cirencester
Salary: £28,759 to £33,965 per annum, Grade 6
Hours: Full Time, Part Time
Contract Type: Fixed-Term/Contract
Placed On: 8th December 2023
Closes: 8th January 2024
   
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