Back to search results
Header Image

Student Support Officer

TEDI London

Hours of Work

35 Nominal Weekly hours. We actively encourage agile/flexible working in line with the delivery requirements of each of our roles. This role requires attendance at our Canada Water Campus 3 times a week

Responsible to: Assistant Registrar - Student Experience 

Responsible for: No direct reports 

Key Internal Stakeholders: Strategic Leadership Team, Academic Team; Finance; Partnerships; Registry; People; IT

Primary Place of Work: Canada Water, London

Ideal Start Date: April 2024

About Us

TEDI-London is an innovative new Higher Education institution in London wholly focused on engineering. It is co-founded by Arizona State University, Kings College London, and UNSW Sydney.

TEDI-London’s vision is to transform engineering education to transform lives – both for students and for the users of the products they design and make.

Our mission is to attract and empower individuals and partners from diverse backgrounds and perspectives to develop the skills and confidence to create practical real-world solutions that advance how we live as a global community.

We will inspire, disrupt and transform.

Our values:

  • Inclusive
  • Courageous
  • Inspiring
  • Collaborative
  • Integrity

Our values underpin our culture, ethical focus and approach to decision making. You will be able to act as a role model and champion our values along with all colleagues within TEDI-London, facilitating collegiate challenge and open discussion to ensure we continue to do so all of the time.

Your role

TEDI-London is a new higher education provider specialising in Global Design Engineering degrees and we opened for our first cohort of students in September 2021.
The provision of an excellent experience for our students is at the heart of what we are here to do at TEDI-London and an essential part of this is ensuring students feel supported as part of their educational experience. Reporting to the Assistant Registrar for Student Experience, this role will provide a high quality student support service, which will effectively support students’ mental health, wellbeing and any adjustments to ensure they can engage effectively with their learning. You will coordinate and actively contribute to the delivery of day-to-day learning support needs of our students.

The role holder will also be involved in the work required to support student casework which may involve mitigating circumstances, complaints, and disciplinary procedures.
The following is an outline of the main duties that you will be required to undertake:

Wellbeing and Welfare

  • In accordance with TEDI-London’s policies and procedures take measures to ensure that student health and wellbeing are adequately maintained.
  • Be available to meet with and support students in distress and refer them to the appropriate resources, responding appropriately to student welfare emergencies and crisis situations.
  • To support the Registry on projects designed to meet the requirements of the Access & Participation Plan.
  • In collaboration with wider TEDI-London colleagues, ensure students receive information and support in relation to:
      Financial Support (Hardship funds, scholarships)
      Mental Health & Counselling referral services
      Disability (DSA and reasonable adjustments)
      Specific Learning Difficulties
      Health information and wellbeing services
      General wellbeing
  • Manage a caseload of students including responding to immediate incidents where appropriate, maintain effective case records and provide reports on work undertaken.
  • To identify, research & update well-being related information provided to students, and implement related regulations from external bodies.
  • To be responsible for the administration and contribute to the development and review of student finance support.
  • To support the Senior Student Experience Officer with the operation of the Student- Hub (our one-stop-shop for student support) ensuring there is a visible presence on campus for students during term time.
  • To contribute to policy research and development within Student Services and the Student Experience.
  • To attend and contribute to the Student Experience Committees, Equity Diversity Inclusion and other committees deemed appropriate.
  • To review the student support function on an annual basis, or as required and work alongside Registry on appropriate changes.
  • To provide learning support via appointments and drop-in sessions to all TEDI- London students.
  • Record and contribute to statistical data and keep full and accurate records of support relating to the students' engagement and progress and signpost to other
    resources of support as required.
  • To maintain a working knowledge of apps and online resources in order to model them to students, ensuring that we can provide them with accessible resources.

Disability and Learning Support

  • To advise and support students with disabilities and long-term health conditions; agreeing, authorising, and implementing reasonable adjustments with students, in conjunction with relevant colleagues including monitoring access arrangements.
  • Support a continuous review of student support procedures, feeding back suggestions for improvements to processes in the interests of delivering effective student support and guidance.
  • Working with individual students to support academic engagement and success. Including students: with declared learning support needs to assess any ‘reasonable adjustments’ requirements. and/or who may require/ benefit from a Dyslexia assessment.
  • To liaise with colleagues to notify them of students with declared disabilities and long-term health conditions, implement reasonable adjustments and advise with respect to ongoing personal issues that may affect students' ability to study.
  • To develop student learning and skills on an individual basis and in small groups.
  • Provide tailored -1-2-1 study skills sessions for students who have specific learning difficulties.
  • To create and develop Learning Support Plans in conjunction with Personal Tutors.
  • To deliver workshops and seminars to promote effective learning and study skills.
  • To liaise with academic staff to ensure that learning needs are met, and they are made aware of any identified needs in a timely manner.
  • To develop materials which promote not only an increased awareness of learning difficulties, but that also address effective learning, and widening participation.
  • Attend training courses and maintain an up-to-date knowledge of the wider issues affecting students in higher education as part of Continuing Professional Development.

Key Working Relationships

  • Assistant Registrar Student Experience
  • Senior Student Experience Officer
  • Assistant Registrar Education
  • Senior Education Officer
  • Specialised Subject Tutors
  • Personal Tutors
  • Learning Technologists

About You:

  • Overall, you must be able to demonstrate an affinity and style of approach in line with our values.

Your Qualifications, Skills and Experience:


  • Experience of working in an educational setting with an awareness of student support issues.
  • Demonstrate a passion for supporting students, in particular students with additional support needs and students with disabilities.
  • Experience of supporting students pastorally in a student support setting.
  • Experience in educational guidance and/ or learning support.
  • Ability to make and effectively communicate decisions about student work within appropriate guidelines.
  • Experience of delivering workshops and 1-2-1 guidance.
  • Experience with, and a creative approach to, problem-solving and responding flexibly to planning and change within general policies, procedures/guidelines.
  • Awareness of confidentiality requirements when dealing with personal information.
  • Excellent social and communication skills in dealing with colleagues and students at all levels online and in-person.
  • Ability to work on own initiative and as part of a team.
  • An organised, methodical approach to work, ability to prioritise and exercise good judgement.
  • A commitment to the principles of equity, diversity, and inclusion.
  • A willingness to be flexible on hours of work in key periods of activity.


  • First degree or equivalent experience in the field.
  • Professional membership/ accreditation in counselling and/or mental health care, eg: BCAP/UKCP/BABCP/PCN/HCPC.

How to Apply

Please apply by clicking the 'Apply' button above - where you will be guided to send your CV and a supporting statement explaining how you meet the essential criteria in the person specification.

This role closes at 23:59 on Tuesday 27th February 2024. Shortlisting will take place on Wednesday 28th February 2024, with the interviews taking place on Thursday 7th March 2024.

Locations: TEDI-London Campus
Remote status: Hybrid Remote
Location: London, Hybrid
Salary: £34,707 to £39,000 inclusive of London Weighting. Dependent on experience
Hours: Full Time
Contract Type: Permanent
Placed On: 9th February 2024
Closes: 27th February 2024
We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Show all jobs for TEDI London …
Advert information

Type / Role:

Subject Area(s):


Job tools

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Ok Ok

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Manage your job alerts Manage your job alerts

Account Verification Missing

In order to create multiple job alerts, you must first verify your email address to complete your account creation

Request verification email Request verification email Account Required

In order to create multiple alerts, you must create a jobseeker account

Create Account Create Account

Alert Creation Failed

Unfortunately, your account is currently blocked. Please login to unblock your account.

Email Address Blocked

We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked. You will not receive job alerts until your email address is unblocked. To do so, please choose from one of the two options below.

Max Alerts Reached

A maximum of 5 Job Alerts can be created against your account. Please remove an existing alert in order to create this new Job Alert

Manage your job alerts Manage your job alerts

Creation Failed

Unfortunately, your alert was not created at this time. Please try again.

Ok Ok

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice


Browser Upgrade Recommended has been optimised for the latest browsers.

For the best user experience, we recommend viewing on one of the following:

Google Chrome Firefox Microsoft Edge