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Customer Services Adviser

University of Kent - Estates & Corporate Services

Location: Canterbury
Salary: £23,144 to £24,533 Grade 4, per annum pro rata
Hours: Part Time
Contract Type: Permanent
Placed On: 14th February 2024
Closes: 27th February 2024
Job Ref: EST-160-24

Post Type: Part Time

Hours per Week: 25

Contract Type: Permanent

Do you pride yourself on your exceptional customer service and want to work as part of a team who have retained national Customer Service Excellence accreditation since 2019?

As Customer Services Adviser you will be part of the Customer Services Centre which is the initial point of contact for all Estates-services related enquiries. You will work cohesively as a key part of a small, busy team delivering a professional, customer-focused service at all times therefore strong collaboration and teamwork skills are essential.

You will need excellent interpersonal and communication skills with the ability to communicate with a wide range of people and you must be able to remain calm in a busy and sometimes challenging environment. 

The hours of operation for the Customer Services Centre are 8am – 5pm, Monday to Friday (except Bank Holidays and the Christmas closure). The Customer Services Advisers work on a rotational basis to cover these hours. Typical shifts: 08:00 – 13:00 and 12:00 – 17:00. Hours and shifts will be discussed at interview.

Rewarding your contribution

In return we offer our staff a range of excellent benefits including:

A friendly, open and collaborative working environment

Support in your development and wellbeing 

43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)

An excellent pension scheme with generous employer contributions

On-campus cinema and theatre, sports facilities, library, nursery and food outlets, set among green, open space overlooking Canterbury Cathedral

Study while you work discounts, cycle to work scheme, local business discounts

On-site parking.

As Customer Services Adviser you will:

Act as the key operational hub for the department

Take ownership of queries reported to the Customer Services Centre by processing and prioritising requests in a transparent and open manner, following up requests with members of Estates and ensuring the customer is kept up to date with the status of their request

Provide reporting services to the management team to input into planning and quality control. 

What we are looking for in the right candidate:

GCSE English and Maths (Grade C/4 or above) or equivalent

Proven experience of working in a professional customer services environment

Experience of using large scale databases, analysing data and reporting on results

Excellent IT skills 

Excellent interpersonal and communication skills, with the ability to communicate with a wide range of people

A clear and enthusiastic customer focus.

Please see the links below to view the full job description and also to apply for this post. If you require further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting ref number: EST-160-24

Further details:   

Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels.

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