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Service Assurance Analyst

The University of Manchester - Professional Services - Product and Service - Directorate of IT Services

Location: Manchester
Salary: £36,024 to £44,263 + market supplement depending on skills and experience (Grade 6)
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 27th February 2024
Closes: 13th March 2024
Job Ref: PSX-024867
Job reference: PSX-024867
Salary: UoM Grade 6 £36,024-£44,263 + market supplement depending on skills and experience
Faculty/Organisational Unit: Professional Services
Location: Oxford Road
Employment type: Fixed Term
Division/Team: Product and Service
Hours Per Week: 1 FTE
Closing date: 11/03/2024
Contract Duration: 24 months
School/Directorate: Directorate of IT Services
About IT Services

IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers. 

Find out more about our organisation and values:

The Role

The role is to co-ordinates an end to end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ensure that new and changed IT Services have a complete Service Design Package, and that it meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer.

The Person
The successful candidate should be able to demonstrate:

  • Proven experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services
  • Experience of collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environment
  • A demonstrable understanding of Availability Management, Capacity Management and Information and Governance
  • Understanding of ITIL
  • Experience of project delivery and working within a governance framework
  • Experience of security system implementations preferred

What can you expect in return
Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector:

  • Generous annual leave allowance, including Christmas/New Year closure;
  • Pension scheme membership to provide benefits for you and your family;
  • Well-being programme with counselling, fitness and leading sports facilities;
  • Learning and development opportunities;
  • Season ticket loans for public transport;
  • Cycle to Work Scheme;
  • Workplace nursery scheme;
  • Staff recognition schemes;
  • Staff discounts on a range of products and services including travel and high street savings.

In fact, there are so many benefits available you can see more of them by clicking HERE

As an equal-opportunity employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status.  All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Blended working arrangements may be considered.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Enquiries about the vacancy, shortlisting and interviews:

Please contact our IT Resource Management Team

Email: it.resource@manchester.ac.uk

General enquiries:

Email: People.recruitment@manchester.ac.uk

Technical support: jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
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