Location: | Durham |
---|---|
Salary: | £23,751 to £24,533 per annum pro rata |
Hours: | Part Time |
Contract Type: | Fixed-Term/Contract |
Placed On: | 21st May 2024 |
---|---|
Closes: | 3rd June 2024 |
Job Ref: | 24000730 |
The Role and the Department
The Customer Services Team is part of University Library and Collections. We provide front-line (face to face and virtual) customer, visitor and enquiry services across our department. This includes visitor services at our museums and visitor attractions: Palace Green Library, Oriental Museum and Durham Castle, as well as user services in our Libraries and study spaces, including 24/7 term-time opening.
This role actively contributes to the frontline customer service provision, ensuring that all customers have a high-quality experience. Library Assistants are responsible for providing the specialist library services, including a highly responsive enquiry service both in person and online via our virtual enquiries desk, social media, supporting special events and student focused campaigns, digitisation, online support, and circulation operations, making appropriate referrals. They support users in making full use of the Library, raising awareness of services and facilities.
Type / Role:
Subject Area(s):
Location(s):