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Library and Student Centre Customer Service Assistant

University of Westminster - Student and Academic Services

Location: London, Hybrid
Salary: £30,408 to £33,249 per annum (incl. LWA Full time)
Hours: Full Time, Part Time
Contract Type: Permanent
Placed On: 18th June 2024
Closes: 1st July 2024
Job Ref: 50064312

There are three permanent posts with different working patterns. Please ensure you specify which role(s) you are interested in within the application form. 

One role is full-time, working 35 hours per week, Monday to Friday.

One is a part-time role, working 34 hours per week, which will be worked over 5 days Sunday to Thursday. The salary stated above is the full time salary, the pro-rata amount would be £29,539 to £32,299 (Incl. LWA).

One is a part-time role, working 27 hours a week, Monday to Friday, with a certain degree of flexibility. The salary stated above is the full time salary, the pro-rata amount would be £23,457 to £25,649 (Incl. LWA).

We have an exciting opportunity to join our Student Centre team, primarily based at the Marylebone campus. To ensure consistency of service, occasional work at Cavendish and Harrow sites is to be expected.

The posts are positioned within the Student Centre team, delivering first-line support for most of the university's student services.    

The post holder will enjoy working on busy service points and answering customer enquiries in person, over live chat and via our Enquiry Management System (COMPASS). They will appreciate working in a dynamic and changing environment, with opportunities to learn and develop skills. 

The successful candidate will have previous experience in customer service and meet the criteria set out in the person specification. They will work well with a diverse range of customers and have excellent communication and information handling skills. They will also enjoy working collaboratively and flexibly as part of a number of teams. 

These roles are site/office based but there is an element of remote working for the Sunday shift and our 12-8pm (once every fortnight). 

To apply for this vacancy please click 'Apply' above. Further information can be found in the job description and person specification, which can be accessed through this link too.

At the University of Westminster, diversity, inclusion and equality of opportunity are at the core of how we engage with students, colleagues, applicants, visitors and all our stakeholders.

We are fully committed to enabling a supportive and safe learning and working environment which is equitable, diverse and inclusive, is based on mutual respect and trust, and in which harassment and discrimination are neither tolerated nor acceptable.

The University has adopted Smart Working principles to support and further our Equality, Diversity and Inclusion aims of being an inclusive, collaborative and flexible employer. Further details of Smart Working can be discussed at interview stage.

Closing date: midnight on 01 July 2024

Interviews are likely to be held on: 11 July and 12 July 2024

Administrative contact (for queries only): Recruitment@westminster.ac.uk

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