Service Delivery Analyst

The University of Sheffield delivers life-enhancing research, innovation and education - come and join one of the teams that makes that possible. In IT Services, we’re dedicated to providing excellent IT systems, services and infrastructure to meet the needs of our students and colleagues. Our world is dynamic and so are we. We work closely with everyone who uses IT at the University, to make sure it works for them, so they can focus on improving themselves and the world around us. So if you want to support the next generations of students, leaders and researchers, we want you on our team.

Are you looking for your next challenge? We have an exciting opportunity for a talented individual to join us as a Service Delivery Analyst. Are you looking to use your skills to help mould and develop this new role across IT Services and Service Delivery & Support and bring data interrogation, reporting and service improvement into our teams.

Based in the Service Operations team, the role will be focused on managing Reporting from multiple data sets, Acceptance into Service of new and enhanced products, the control and management of Service Performance, Quality, efficiency and Continuous Improvement of applications and services across ITS Functions and the wider University.

The Service Delivery Analyst role will be responsible for analysing service performance, service level agreements, continuous improvement and reporting.

Bringing together Service Management & Analyst experience, working across Problem, Incident and Change Management, this is an ideal opportunity for a talented, driven individual to make the next step in their IT and Service Support career.

The role will initially operate across internal ITS functions of Product Delivery, Business Relationship Managers and Networks, who provide services and applications across the University. The role holder will be responsible for managing stakeholder relationships, improving services, improving customer satisfaction, reporting on and addressing performance and metrics.

This is a fantastic opportunity for someone to develop into this new role, especially with a passion for Service first culture and promoting a continuous improvement ethos.

You will need to be able to demonstrate strong team working skills, combined with excellent communication and computer skills.

What We Offer:

• 38 days annual leave (including closure days and Bank Holidays), with the possibility to purchase up to ten additional days.
• Up to 5 days of paid time off to cover emergency caring responsibilities.
• A commitment to work life balance including, flexible working opportunities and hybrid working where possible.
• A highly competitive pension scheme.
• Discounts at participating shops and cinemas, and a cycle to work scheme.
• A commitment to your development, with programmes, learning modules and mentoring schemes.
• An inclusive and diverse workplace.
• A commitment to your wellbeing, with confidential emotional support, support for those going through the menopause, experiencing fertility treatment and having a baby, paid leave for IVF treatment and more.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.

 To find out what makes the University of Sheffield a remarkable place to work, watch this short film: www.youtube.com/watch?v=7LblLk18zmo, and follow @sheffielduni and @ShefUniJobs on Twitter for more information. 

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