Junior IT Service Desk Analyst

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.

The combined university is one of the largest suppliers of the health workforce in the capital, as well as one of the largest higher education destinations for London students.

Combining a breadth of disciplines across health, business, law, creativity, communications, science and technology, we are creating a ‘health powerhouse’ for students, researchers, the NHS and partners in uniting a world-leading specialist health university. We are now one of the UK’s largest health educators, where staff and students have access to an expanded team of brilliant academic and professional services colleagues, combined resources and facilities and more interdisciplinary opportunities.

The merger creates opportunities to generate significant change in the world of healthcare including changes to treatment, population health monitoring, workforce development and leadership, policy, and advocacy.

Background

Junior /entry level role. Responsible for level 1 and 2 software and hardware support, predominately via telephone, face to face at service points, via email or via the web.

Provision of technical advice, guidance, and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analysing, identifying and diagnosing faults and symptoms using established processes and procedures. Majority of resolutions are completed “remotely”.

Responsibilities

1. Service Desk and Incident Management
2. System Software Support
3. Client service

Person Specification

Educated to GCSE level or equivalent.

Knowledge of /IT environment.

Proficient in Task of Service desk and incident management at Level 1.

Awareness of automated application systems to support services or processes

Understanding of the planning and management of the interaction between two or more networking systems, computers or other "intelligent" devices.

Basic knowledge around the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within the University.

Understanding of systems software e.g. Windows 7, Mac OSx, UNIX.

Awareness of tools or systems which provide access security control.

Familiar with progress reporting against an agreed plan

Additional Information

Closing date for application: 21 September 2025 at 11:59pm.

The selection process will involve an interview. Further details will be confirmed at the interview stage. [If the selection process will include a presentation or test, please provide details and be prepared to accommodate any reasonable requests for candidates with a declared disability or who are making an application under the Guaranteed Interview Scheme].

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.

City St George’s operates a guaranteed interview scheme for disabled applicants.

Regardless of where colleagues are working, City St George’s, University of London’s premises will be their primary and contractual place of work.

The University of business, practice and the professions.

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