Digital Workplace Service Team Leader

About ARU:

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

About the Role:

IT Services are responsible for all aspects of information-technology support and delivery across our University, providing a first-class experience to our students, staff and other stakeholders as they pursue their studies and work both on-campus and beyond.

This is your opportunity to join and help lead our Digital Workplace Service Team in Cambridge, delivering a comprehensive digital workplace IT service, including onsite support in offices, teaching spaces, open access facilities and other operational spaces.

With a degree and appropriate level of experience, or part qualified in a relevant professional qualification appropriate to the specific role, you will be experienced in managing or supervising a team, as well as proficient with a broad range of common computer hardware and frequently used desktop applications. Previous customer service experience is essential, while a familiarity with supporting users in a busy corporate-scaled network environment would be advantageous.

Informal enquiries can be made to Matthew Adams, at Matthew.Adams@aru.ac.uk

We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details. 

We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.

We value diversity at ARU and welcome applications from all sections of the community.

We have a responsibility to ensure that all employees are eligible to live and work in the UK.

Committed to being inclusive and open to discuss flexible working.

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