Student Services Adviser

The role

Student Services aims to provide a single first point-of-contact for student enquiries, enabling students to find the right answer to straightforward questions quickly and to access more in-depth help if they need it.

We are looking for 2 new advisers to join our friendly and enthusiastic team. This is a varied and interesting role where no two days are the same.

What will you be doing?

You will be providing front-line customer support to students so we are looking for someone who is energetic and adaptable with great customer service skills. You will already have experience of a customer-facing role and be committed to supporting students or customers from a wide range of backgrounds.

You should apply if

We would love to hear from you if you have experience of providing excellent customer service and can demonstrate your ability put your customers at the heart of everything you do.

You’ll be able to thrive in a fast-paced environment and can rise above ambiguity and complexity to find the solutions for your customers. You’ll have excellent written and spoken communication skills and be confident in supporting customers about a variety of issues.

You don’t need experience of working in higher education or at a university for this role, so we are keen to hear from you if you have the customer service expertise that we are looking for.

In line with the wider University strategy, we are committed to fostering equality, diversity and inclusion. We particularly encourage applications from staff who identify as male and come from black, Asian and/or minority ethnic communities. We are currently under-represented in these areas, although all appointments will be made on merit.

Unfortunately, due to potential conflict of interest and the sensitive nature of the role, we are not able to consider current University of Bristol students for these positions. 

Additional information

Contract type: x2 open ended

For informal queries, please contact Rachel Nee (lwren@bristol.ac.uk) Deputy Manager, Student Services.

This advert will close at 23:59 UK time on 15/09/2024. Interviews are anticipated to take place on 26/09/2024.

Our strategy and mission

We recently launched our strategy to 2030 tying together our mission, vision and values.

The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.

Advert information