Job Description
Position Overview
Location: Hybrid Role – Marble Quay, London & WFH (Flexible working options to be discussed at interview)
Benefits: The university supports staff maintaining a good work/life balance, offer flexible working and parental leave opportunities, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as optional pension schemes, private medical insurance, season ticket loans and being part of the cycle to work scheme dependent upon length of service. Pro rata 25 days holiday allowance plus winter break 27th to 31st December (excl. Bank Holidays)
Direct Reports: None
Reports to: Business Relations Manager (Apprenticeships)
Start: Immediate / November/December 2024
The Role
Northeastern University London wishes to appoint a Success Manager who will play a key role in the successful management of Degree Apprenticeships and other work-based learning programmes at NU London. Reporting to the Business Relations Manager, we are looking for someone to act as the liaison and lead between the employer and learner/apprentice, managing their day-to-day relationship and ensuring learners on all programmes successfully embark and progress through their learning with us. The post holder will work closely with our lead for Business Development, Business Relations Manager and Head of Operations and Quality Assurance to co-ordinate a quality delivery of the pre-apprenticeship/apprenticeship. The role will see you acting as the primary contact for the learner/apprentice, taking action to ensure that the available learning can be accessed, and with the employer to ensure that the pre-apprenticeship/apprenticeship can be successfully achieved.
Responsibilities include supporting and co-ordinating employer onboarding, recruitment of learner/apprentice and monitoring of support for delivery for both employer and learner/apprentice, ensuring that required reviews take place and that they are effective in assessing gaps and opportunities to deliver progress.
The role is suitable for remote-working, provided the appointee can attend the campus for face-to-face work when required.
Duties and Responsibilities
About the University
Based in the heart of London, Northeastern University London has developed a reputation for delivering an excellent university experience and has exceeded all Russell Group universities for overall student satisfaction in the UK’s National Student Survey for four consecutive years (2019, 2020, 2021 and 2022).
Small by design, Northeastern University London offers a vibrant community delivering broad and academically rigorous degree programmes, designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations, employers, and society.
Northeastern University London is part of Northeastern University’s Global Campus Network. Ranked 44th in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada.
About Business and Partnership Development & Apprenticeships
The Business and Partnership Development & Apprenticeships section of NU London is dedicated to designing and delivering work-related learning throughout the UK and internationally. The majority of the team largely work remotely, using innovative pedagogical approaches and best practice in digital education and collaboration to ensure an excellent learner experience for individuals or groups of learners, wherever they are based. The team currently delivers a growing portfolio of work-related learning in the form of apprenticeships, online degrees, Skills Bootcamps, and other short course offerings, all aligned to digital transformation, data science, artificial intelligence, and project management.
Person Specification Criteria
To undertake this role, the following should apply – should you not have the experience below, please do highlight where transferrable skills would assist with you undertaking the role.
Additional Information
Enquiries
Role specific enquiries may be made to Lynsey Rawbone (lynsey.rawbone@nulondon.ac.uk). All other enquiries to jobs@nulondon.ac.uk However, all applications must be made in accordance with the application process specified.
Application Process
Applications should be made via the 'Apply' button above by 23:59 on Sunday 6th October 2024. Please reference your application “SM0924”. Participation in the equal opportunities section is encouraged, but voluntary.
Applications must include a covering letter of no more than one page that addresses the criteria for the role and a full curriculum vitae.
Interviews are expected to commence w/c 28th October 2024.
Please note this role may require a basic DBS check. Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London requiring a DBS check.
Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from all underrepresented groups, including the Global Majority. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
Job sponsorship
Please note that this role is not eligible for visa sponsorship.
Location: | London, Hybrid |
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Salary: | £35,000 to £40,000 per annum, depending on experience |
Hours: | Full Time |
Contract Type: | Permanent |
Placed On: | 17th September 2024 |
Closes: | 6th October 2024 |
Job Ref: | SM0924 |
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