Student Engagement Officer

1.0 FTE, 37 hours

Location: Birmingham Campus 

ABOUT US

The University of Wales Trinity Saint David (UWTSD) traces its heritage back to the first university in Wales, receiving its Royal Charter in 1828. UWTSD now teaches over 16,000 students across its six campuses in the UK; four in Wales and two in England. It has long-standing international educational partnerships in Europe, China, Malaysia, the USA and elsewhere. 

Our aim is to transform education, and by doing so transform the lives of the individuals and the communities we serve. We are already recognised for providing an outstanding student experience:

• 1st in Wales and joint 3rd in the UK for Student Satisfaction (Times Higher Education, July 2024)
• 1st in Wales for 7 subjects and Top 10 in the UK for 3 subjects (Guardian University League Table 2024)

Our success is due to the commitment, skill, knowledge, and ability of our people working together. We are now building on this strong culture and provision to become a leading provider of accessible higher education. 

We are now looking for a Student Engagement Officer to join our Birmingham campus on a full-time, permanent contract, working 37 hours per week. The hours for this role will be from Wednesday to Sunday. 

THE ROLE

The Student Engagement Officer will be part of the Student Engagement team and will work to provide an effective, timely and supportive service to Home and International students as well as compliance with University and other relevant bodies such as UKVI and the Students Loan Company.

The post holder will act as the first point of call for student queries and will be empowered to resolve a list of common student queries and issues without the need for further referral. Where referral is required, the post holder will make an active referral and track the resolution of student issues through to completion. The student front line team will be in regular communication with colleagues to ensure a consistent high-quality approach to student support. The role also requires the post holder to be able to work independently and use initiative with the self-motivation to meet deadlines. 

The main duties of this role are wide ranging and will include the following:

• Respond appropriately and effectively to all issues raised by students
• Be responsible for communicating with students on any timetable changes, cancelled or re-scheduled classes
• Establish and maintain effective and efficient student service processes
• Plan, manage and organise re-enrolment
• Organise and service Staff Student Committee meetings at regular intervals and ensure follow up actions
• Implement and monitor the attendance system, ensuring regular monitoring of attendance and highlight any issues promptly
• Ensure that the attendance records are maintained and provide regular reports. Identify students who fall short of attendance and initiate appropriate processes
• Communicate with colleagues within the University in order to ensure compliance
• Proactively ensure that all individual student data is accurate and current at all times
• Update continuously the student records on the student management information system
• Organisation and promotion of student facing events and information

Please see job description for full responsibilities and requirements.

ADDITIONAL INFORMATION

Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days

For information on our staff benefits, please see: https://www.uwtsd.ac.uk/jobs

This role is not eligible for sponsorship in line with Home Office salary threshold requirements https://www.gov.uk/skilled-worker-visa/your-job

Closing date: 24th April 2025, at 11:59 pm

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