Information Point Adviser

About this role

Student and Campus Life Services provides support for students to help them to develop academically, professionally, and personally. Information Points operate across all UWE campuses as a first point of contact for student queries, where dedicated staff provide advice and access to support from specialist teams on a wide variety of emotional and practical issues – from money management, fees and funding to course-related issues and wellbeing.  

About you

We are looking for two enthusiastic, customer-focused, resilient, and flexible individuals to work full-time, 37 hours per week on a permanent basis. Currently there is the opportunity to work in a hybrid way, working from home on occasion however this is a campus-based role predominantly.  

One role will be based at City Campus and the other role will be based at Frenchay Campus and Glenside Campus. You will work standard office hours all year round (8.30-16.30 or 9.00-17.00). Occasionally you may need to work on any campus according to business need.

You will work on front desks dealing with queries as they arise in a fast paced and pressurised environment, triaging queries and referring or signposting where appropriate. You will also provide support in back-office locations handling telephone calls, emails, appointment bookings and other routine admin tasks.   

The Information Point service supports students who are often in emotional distress. We are looking for someone who has excellent communication and customer care skills and who can approach their work in a calm, positive and empathetic manner. A knowledge of student experience within a Higher Education setting is desirable, along with an understanding of mental health issues.    

The role requires knowledge of a wide range of subjects and so, the ability to learn and absorb knowledge quickly and to communicate this effectively in writing, over the phone and in person are essential skills for this role.

Where is this role based?

One post is based at our City Campus in Bristol city the second post is based at both Frenchay Campus and Glenside Campus.  

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. We offer a wide range of employee benefits including progressive pay rates. 

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community.

We particularly encourage applications from global majority candidates and as a Disability Confident employer we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role please contact Claire Foreman on 011732 86834 or email claire.foreman@uwe.ac.uk

Interviews are scheduled to take place in September 2025.

These are two full time permanent posts, working 37 hours per week.

UWE Bristol is a campus-based University, this role is therefore campus based for at least 60 percent of your time, with the opportunity to work from home on the remaining days. 

Right to Work in the UK

The University has a legal responsibility to ensure that all employees are eligible to work in the UK. You will therefore be required to provide evidence of this right, please refer to the Home Office Right to Work Checklist for information on which documents are acceptable.

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