Admissions Officer

As an Admissions Officer, you will act as a supervisor to a team of Admissions Advisers to monitor overall workload, allocate and reallocate work to ensure fair balance of workload and ensure all work is delivered to agreed timescales, carrying out performance development reviews and inducting and training staff in the team.

You will work collaboratively with other Admissions Officers to manage administrative functions in support of admissions processes across the wider admissions team, ensuring correct resource levels and skills are in place to deliver a professional service to applicants and internal stakeholders.

You will build and maintain strong working relationships across the service throughout the admissions cycle to understand recruitment, enquiry and marketing plans relating to admissions and disseminate this information to Admissions Advisers. You will also act as a key point of contact in other services, faculties or external bodies including participating in networking or working groups to convey and receive information.

Excellent customer service skills are essential to provide advice and support to staff in academic colleges, services and customers interpreting existing policies, regulations and guidance as necessary. You will also support the identification, development and implementation of improvements to existing and new initiatives to improve on service provision, reviewing processes from end to end and developing and implementing change plans, and ensure relevant staff are fully briefed to support changes to the administrative process. An understanding of the admissions cycle and good working knowledge of technical systems that support these is advantageous.

You will be responsible for providing tailor-made services to groups of applicants (such as those applying for courses with professional body requirements or interviews) and managing specialist admissions processes, e.g. bursary payments, Confirmation of Acceptances for Studies checks, criminal conviction (DBS) and Occupational Health checks, degree apprenticeships.

You will have the opportunity to represent the university at Open Days and UCAS Fairs, and you will act as a link and source of information for other professional services.

We are looking for a person with strong customer service skills and excellent attention to detail with an enthusiastic commitment to enhancing the applicant experience. You should also possess excellent and proactive organisation skills.

We make use of a number of IT systems such as Microsoft Office, SITS (admissions database) and a number of external databases, so being comfortable with IT systems and being able to pick up new technologies is essential.

This post is based at our lively Frenchay campus.

We offer a wide range of employee benefits.

We particularly encourage applications from global majority and male candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

If you would like to speak to us to find out more about this role please contact Kerry.Fey@uwe.ac.uk

This is a full-time, fixed-term post, working 37 hours per week, until 31^st May 2027.

This post is available on a job share basis for applicants wishing to work part-time.

This role is campus based for at least 40 percent of your time, with the opportunity to work from home on the remaining days.

The University has a legal responsibility to ensure that all employees are eligible to work in the UK.

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