Student Complaints and Misconduct Case Handler

LSE is committed to building a diverse, equitable and truly inclusive university

Salary from £43,277 to £51,714 pa inclusive with potential to progress to £55,497 pa inclusive of London allowance

Awarded University of the Year and ranked 1st in the UK by The Times and The Sunday Times Good University Guide 2025 and 2026, LSE has confirmed its position as a world-leading research university.  We are proud to include a global community of staff, students, alumni and partners.

This is an exciting opportunity for an individual with substantial experience of complaint and misconduct case management within the HE sector. You will be an integral member of the Secretary’s Division reporting directly to the School Secretary and managing the Student Complaints and Misconduct Team.  

Essential skills include: An ability to maintain a high level of customer service; liaise effectively with a range of students and staff;, able to provide clear and accurate advice of relevance to the circumstances with empathy and contextual understanding, experience in delivering recommendations, guidance, policy papers or reports to internal or external staff, students and agencies. and excellent listening and investigatory skills with a strong recognition of the sensitivities relevant to the circumstances of students including having some cultural awareness and an understanding of the lives of different students.

We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.

For further information about the post, please see the how to apply document, job description and the person specification.

To apply for this post, please click the 'Apply' button above. If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email G.ismail@lse.ac.uk

The closing date for receipt of applications is Monday 3 November 2025(23.59 UK time). Regrettably, we are unable to accept any late applications.

Anticipated date for interviews are between the period 17 November – 21 November 2025.

“This position will be subject to a basic Disclosure and Barring Service (DBS) check. Any offer of employment made is conditional on receipt of a satisfactory DBS check.”

Advert information