Principal Student Complaints and Misconduct Case Officer

LSE is committed to building a diverse, equitable and truly inclusive university

Salary from £53,949 to £62,160 pa inclusive with potential to progress to £69,073 pa inclusive of London allowance

Awarded University of the Year and ranked 1st in the UK by The Times and The Sunday Times Good University Guide 2025 and 2026, LSE has confirmed its position as a world-leading research university .  We are proud to include a global community of staff, students, alumni and partners.

This is an exciting opportunity for an individual with substantial experience of complaint and misconduct case management within the HE sector. You will be an integral member of the Secretary’s Division reporting directly to the School Secretary and managing the Student Complaints and Misconduct Team.  

Essential skills include: Willing to play an active leadership role in a high performing team to maintain a consistently high level of customer service; excellent listening and investigatory skills and a strong recognition of the sensitivities relevant to the circumstances of students, including having some cultural awareness and an understanding of the lives of different students; able to provide clear and accurate advice of relevance to the circumstances with empathy and contextual understanding; and confidently undertake risk assessments and implement risk mitigation.

We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.

For further information about the post, please see the how to apply document, job description and the person specification.

To apply for this post, please click the 'Apply' button above. If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email G.ismail@lse.ac.uk

The closing date for receipt of applications is Monday 3 November (23.59 UK time). Regrettably, we are unable to accept any late applications.

Anticipated date for interviews are between the period 17 November – 21 November 2025.

“This position will be subject to a basic Disclosure and Barring Service (DBS) check. Any offer of employment made is conditional on receipt of a satisfactory DBS check.”

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