Library Assistant (Medicine)

Location: Chelsea and Westminster Hospital Campus (Fulham Road, London)

About the role:

This is an exciting opportunity to work as a Library Assistant in Imperial College Library Services. We are seeking applications from a broad range of candidates, including those who already have library experience, as well as people who have not worked in a library before but are interested in starting a career in libraries.

You will be based at the Chelsea and Westminster Campus Library, delivering a first-class library service to a diverse user base including students and staff from the Faculty of Medicine, other Imperial library users and members of staff from partner NHS trusts. You’ll be part of a small team who work closely with the other Imperial libraries to deliver high quality library services that support teaching, learning, research and clinical care.  

As a Library Assistant, you have an important role in ensuring all our users feel welcomed, supported and well informed. The role focuses on front-line user support and a high standard of customer care is required.

What you would be doing:

You will be responsible for answering general enquiries, providing membership services and keeping the library operating smoothly and safely. 

Some of the key activities include:

• Welcoming library users, assisting them (in person and via a variety of online platforms such as email and chat services) in the use of library services, resources and equipment, using initiative and expertise to solve queries and issues or triage to other staff as necessary.
• Activities including, the registration of new users, issuing and returning of books and other items, and ensuring appropriate user behaviour. 
• Shelving and tidying the book stock and other stock management activities such as withdrawals, stock checks, and inter-library loans.

What we are looking for:

We are looking for a flexible and motivated team player, with excellent customer services skills, to support the smooth running of our library service.

A summary of the essential requirements (full list of essential criteria are listed in the job description):

• At least 5 GCSEs grade A-C, or equivalent qualifications.
• Experience of providing excellent frontline customer services.
• Confident user of a variety of software e.g. Microsoft Outlook, Word, Excel.
• Experience of using a computer-based library management system or database that manages stock, customers or similar, to manage and maintain accurate records and workflows.
• Good interpersonal skills including an ability to relate to and support different users with varying needs, empathically and inclusively.
• Excellent oral and written communication, both face to face and via virtual or online platforms, to communicate effectively to a variety of colleagues and library users.

What we can offer you:

• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
• Benefit from a sector-leading salary and remuneration package (including 39 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

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