Student Engagement Officer

We’re the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About the School / Service 

We are Student Services and are responsible for nurturing wellness, supporting individual needs, helping students in crisis, improving retention, and enabling positive experiences through residential life and extra-curricular activities. Working in partnership across academic schools and professional services, our teams seek to provide a network of support throughout the student journey and aim to optimise student success. 

The Student Services directorate is led by the Assistant Chief Operating Officer, Health Gain & Student Experience. Our department incorporates a number of professional and support teams including Student HUB, Student Conduct, Academic Tutoring, Residential Life, Student Disability and Dyslexia, Student Life, Student Money Advice & Rights Team, Student Engagement & Retention Team and Student Wellbeing.

About the Job

Assigned to a School, you will play a key role in supporting and improving student attendance, engagement, progression, and outcomes. Working closely with Schools and Professional Services, you will use data and analytics to identify students facing challenges and develop targeted interventions. This is a student-facing role with an on-campus requirement, where you'll proactively engage with students, offering signposting, support, coaching, and referrals as needed.

Your responsibilities will include promoting attendance, engagement, and extracurricular involvement, helping students quickly adapt or reengage with university life, and understanding academic expectations. You'll provide mentoring, advice, and coach students back to successful study.

• Experience of student support within a higher education setting, providing advice and guidance to students.
• Strong communication and relationship-building skills, with experience working collaboratively across teams.
• Understanding of the barriers that prevent individuals from seeking support, with the ability to develop strategies to overcome them.
• Experience in delivering outreach initiatives, such as calling campaigns, nudges, or surveys, to support students at risk of disengagement.
• Ability to manage multiple priorities and administrative tasks, including accurate record-keeping of student interactions and interventions.

About You

We are looking for a proactive and student-focused professional with experience in higher education who is passionate about improving student engagement, retention, and success. You will have strong interpersonal and communication skills, enabling you to build positive relationships with students and colleagues across academic and professional service teams.

This is a dynamic, student-facing role that requires you to provide guidance, coaching, and signposting to help students navigate university life and achieve their academic goals.

The ideal candidate will thrive in a collaborative environment, managing multiple priorities while maintaining accurate records of student interactions. Your ability to engage, motivate, and support students will make you an invaluable part of our high-performing team dedicated to student success.

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture. 

We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits. 

You can explore our full benefits package here: 

https://uel.ac.uk/benefits-professional-services-positions 

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form. 

We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!

Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible.

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail jobs@uel.ac.uk

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.