Student Outcomes and Retention Manager

About the Role
The Student Outcomes and Retention Manager plays a pivotal role in enhancing the student experience across the Faculty of Humanities and Social Sciences. This position leads and evaluates initiatives that foster student belonging, wellbeing, and academic success—particularly for underrepresented and at-risk groups. The role involves close collaboration with academic and professional services colleagues to improve retention and progression, especially during key transition points such as Level 3 to Level 4 and Level 4 to Level 5. The postholder will also support course rep engagement, monitor student feedback and performance data, and implement evidence-based strategies aligned with the university’s Access and Participation Plan.

About You
The ideal candidate will bring strong experience in student support, retention, and engagement, ideally within a higher education setting. You will have excellent analytical skills to interpret student data and translate insights into actionable improvements. A background in inclusive education practices and a commitment to equality, diversity, and inclusion are essential. You should be confident in leading cross-functional initiatives, managing stakeholder relationships, and contributing to strategic development. Familiarity with national frameworks such as TEF, NSS, and OfS requirements will be advantageous.

About the School
The Faculty of Humanities and Social Sciences at Queen Mary University of London is a vibrant and diverse academic community, home to over 12,000 students and 500 academic staff across two campuses. Renowned globally for excellence in disciplines, the Faculty is committed to innovation, public engagement, and interdisciplinary collaboration. The Faculty’s inclusive and forward-thinking culture underpins its success in delivering world-class education and research.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

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