Desktop Support and IT Purchasing Manager

Computing & Library Services
£46,461 - £58,766 per annum
Permanent
37 hours per week

We’re looking for an experienced and motivated individual for a key leadership role within our IT Purchasing Team, part of Computing and Library Services. This is an exciting opportunity to support Schools and Services across the University, while helping to deliver high-quality, customer-focused IT services aligned with our Digital Strategy.

In this role, you will lead and develop a team working across Desktop Support, IT Purchasing, and Software Compliance, ensuring each area operates efficiently and continues to evolve. Your strong understanding of IT procurement and supplier management will be essential, along with your ability to manage and resolve complex incidents and problems escalated by IT teams and users.

The successful candidate will have experience managing and motivating diverse staff in an IT support setting, actively contributing to service improvement strategies, and consistently following IT service management best practices. Essential technical knowledge of computer hardware and software is also required.

With experience of contributing to service improvement strategies and following IT service management best practices, you will also have technical knowledge of computer hardware and software.

An ITIL Foundation certification (or requirement to achieve it within your first 12 months of employment) is essential. You’ll also need excellent interpersonal skills and the confidence to build effective relationships across academic and professional service departments.

We offer an excellent employment package, including hybrid working, blending a mix of remote and on-campus working (dependent on work duties).

The University is deeply committed to equality and diversity for all its students and staff. We seek to be diverse and inclusive, supporting individuals and groups to fulfil their potential and nurture a sense of belonging. We strive to be an accessible, inclusive employer, removing barriers for all. Find out more about our approach to Equality, Diversity, and Inclusion, including our commitments and accreditations as a Disability Confident Employer, Stonewall Gold Award holder, Top 100 Employer, Athena SWAN Bronze Award holder, and Race Equality Charter Bronze Award holder.

If you would like to discuss this opportunity further or have any questions about the role, please contact John Clayton via email: j.clayton2@hud.ac.uk.

For further details about this post and to make an application, please select the Apply button shown.

Closing date: 11th January 2026.

Working for Equal Opportunities.
Inspiring Global Professionals.

Advert information