Research Systems Officer

At the University of Hull, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in the University of Hull workplace. This includes people from global minority backgrounds; people who have a declared disability; LGBTQI+ people; and women.

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We value our talented employees, and whenever possible strive to help colleagues to grow and progress in their future careers.

We recognise that our people are our biggest asset. We hope you’ll be as excited as we are by what lies ahead. Let's continue our journey. With great on-site facilities and numerous awards in recognition of our achievements within the Professional Services World, we want to continue growing and nurturing our existing staff as we endeavour to take on our next challenges as a University.

A research systems officer is required to provide user support for systems within the Research, Knowledge Exchange and Commercialisation directorate (RKEC) at the university. This is a key position to maintain systems’ operational integrity and enhance the services that can be delivered by it. A trusted champion for our research systems, the post holder is expected to be the first point of call for all users, providing high quality support, ensuring that relevant systems are well maintained and configured, engaging with peers to ensure up-to-date knowledge of sector development and contributing to system integration and service improvement in a complex research environment. The post holder will report to the research systems project manager and will work across teams within ICT, Library, Human Resource, Marketing & Communication and Finance services.

Specific Duties and Responsibilities of the post

Users support

Provide support to all levels of user for Worktribe (the University’s nominated research information system) and any additional systems managed by the RKECS directorate. Contribute to the delivery of system user training, system documentation and effective communication of this to users.

Systems support

Maintain and enhance system configuration and integration, ensuring platforms reflect current university policies, structure and approval workflows. Monitor the day-to-day running of the nominated systems, ensuring they function efficiently and effectively to support the University’s research, knowledge exchange and administrative processes.

Work with the Research Systems Project Manager to ensure the timely application of upgrades to the systems. Create and maintain technical documentation, knowledge base articles, and configuration records to support consistency and team resilience.

Contribute to and engage with the external system user community to help drive product development and system improvements.

Data reporting

Produce and validate data extracts and reports from supported systems, using available reporting tools (e.g. in-system searches, SQL, Excel/Power BI or other tools as appropriate).

Please find the full job description here

Please note that the positions closes at 00:01am on Thursday 12 March 2026. To ensure your application is considered, please ensure that you submit your application in enough time.

If you would like to be part of our future or have any queries, then please get in touch today - Talent@Hull.ac.uk 

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