JR101488 - Operations Team Leader (Hospitality)

Full Time, Continuing

Closing date: (00:01am) 24^th February 2026

Background and Context

Commercial Services are responsible for the provision of all catering for staff, students and guests of the University, for conference and function use (both internal and external customers) and for Student Accommodation on campus.

The catering operation at the Cottingham Road campus consists of a main production unit in Canham Turner that is responsible for the preparation of all fresh food items to supply seven retail catering outlets on the main campus as well as providing a daily breakfast, lunch and evening meal service in the main dining room along with a private dining room / bar offer within Canham Turner. The offer in each retail outlet will be conducive to the high street brands that are available close to the University.

The kitchen also provides the University with an internal hospitality service delivering food and beverages; fine dining to members of the Executive Team, Council and Senate; along with a busy external provision of services to conference, corporate events, weddings and other such events. We are also responsible for the commercial events that take place in Middleton Hall and work closely with other departments to ensure maximum commercial activity is achieved.

Summary purpose of the role

The Hospitality Team Leader will:

• Lead the work of the hospitality delivery team, keeping under review the resource and stock planning required to deliver the service.
• Work within a team and be responsible for the provision of a high quality catering offer to staff, students and external visitors.
• Provide training and direction to Food and Beverage Assistants, ensuring they are aware of how their roles and activities contribute to operational and strategic objectives.
• Assist in implementing at customer service level, all policies, processes, systems and procedures to ensure an excellent service is provided to all customers.
• Act as a Duty Manager during out of hours functions and conferencing events. Providing support to colleagues across the service and be the immediate point of contact. Being a responsible key holder, opening and closing the building.
• Operate a variety of software to ensure the correct information is received, stock is ordered and staff numbers are planned accurately.

Additional information

Flexibility in working hours / days will be required as the post holder will be required to work evenings and weekends. It is expected that the role holder will work five days out of seven.

Please note that the position closes at 00:01am on Tuesday 24^th February. To ensure your application is considered, please ensure that you submit your application in enough time.

For an informal discussion about the role, please contact Magdalena Fryc, Operations and Event Manager E: M.Fryc@hull.ac.uk

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