Applicant Services Assistant (x7 posts)

Join our Applicant Services team and play a key part in shaping the future of our student community.

As an Applicant Services Assistant, you will be at the heart of our recruitment process, ensuring a smooth, efficient, and fair journey for every applicant. You will take responsibility for assessing applications with accuracy and care, while also providing clear and helpful guidance to prospective students. Your work will directly support the University’s recruitment goals and deliver an excellent first impression of Middlesex. Key Responsibilities:

• Undertake the fair and efficient assessment of applications against set entry criteria.

• Provide accurate and timely guidance to prospective students on their application status and next steps. 

• Ensure the integrity and smooth progression of the admissions process.

• Maintain precise and up-to-date applicant records.

• Contribute to a high-quality applicant experience that reflects our university values.

About you

You are highly organised, possess excellent attention to detail, and can work effectively to deadlines. With strong written and verbal communication skills, you can explain information clearly and provide excellent customer service. A collaborative team member, with a proactive approach, you are keen to contribute to a vital university function. Experience in an administrative, customer service, or education setting is desirable.

Middlesex is committed to fostering an inclusive working environment. We encourage applications from underrepresented groups including people from Black, Asian and minority ethnic groups, disabled people, LGBTQ+ people, women, and gender non-conforming individuals. All recruitment decisions will be based on merit.

We value diversity and strive to create a fairer, more equitable work environment for our staff and students.

We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff diversity networks, campus facilities and services to support staff from different backgrounds.

Middlesex is home to a diverse community of professionals. We are a bronze award holder of the Athena Swan Charter and the Race Equality Charter, a Stonewall Top 100 employer and Gold award holder in 2023, and a Disability Confident Leader.

For enquiries about the post, please contact Gifty Ohemeng, Applicant Services Manager: g.ohemeng@mdx.ac.uk

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