Administrator - Student Cases

FTE:1 FTE (working 37 hours per week)

Duration of Contract: Fixed term until 16^th April 2027

Salary: UH5 £28,778 pa to £32,080 pa by annual increments on achieving designated skills and experience

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: MacLaurin Building, 4 Bishops Square 

Main duties and responsibilities

To be responsible for the comprehensive and effective administration of the Exceptional Circumstances, Fit to Sit, Fitness to Practise, Appeals and Academic Integrity processes. To aid the development and constant improvement of processes of these processes within the University. To be responsible for the production, preparation and presentation of material for Assessment Panels and other meetings as appropriate, ensuring that all appropriate policies and procedures are adhered to.

Skills and experience required

You will have appropriate proven administrative experience in a complex and dynamic organisation. Experience of working within Higher Education administration would be advantageous. You will bring a willingness to be flexible and adaptable to team and workload requirements to support effective working in a team and to facilitate seamless customer care to our students, internal and external contacts. The role requires accuracy with a methodical approach, attention to detail, and you will have good communications skills in a variety of different formats. You will also have good IT skills, and the ability to use initiative and deliver to set deadlines.

Qualifications required

Educated to a minimum of A-levels or equivalent, or proven professional work experience is essential. Educated to degree level or to an equivalent standard or proven professional work experience would be desirable.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification. 

Internal applicants – please ensure you apply via your employee self-service portal. 

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made. 

Contact Details/Informal Enquiries: Tariq Zafar, Team Leader - Student Cases t.zafar2@herts.ac.uk

Closing Date: 13 May 2026

Interview Date: TBC

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

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